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Junior Implementation Specialist

3 weeks ago

Whitby, Canada Deighton Associates Ltd Full time

**Introduction**:
As one of the leaders in the development and implementation of asset management software, Deighton offers an exciting combination of challenging opportunities and career diversity; where customer satisfaction is a fundamental value and where you can realize your personal and professional goals. Explore Deighton's opportunities, whether you're a student, recent graduate, experienced professional, or someone looking for new career growth in a dynamic industry.

**Company**:
Deighton Associates Ltd. (Deighton) has established itself as one of the world leaders in providing asset management systems and asset management expertise at the strategic, tactical, and operational levels for agencies around the world. Recognized as the premier software product for infrastructure asset management, dTIMS® is used to manage large infrastructure networks in Africa, Asia, Australia, Canada, Europe, New Zealand, and the United States. These infrastructure networks include hundreds of thousands of miles of pavements, thousands of bridges, and millions of wastewater, storm water, and fresh water distribution pipe assets.

**Position Overview***:

- Leverage your asset management knowledge and information technology knowhow to support and guide end-users through the Deighton software implementation process.
- Perform software implementation tasks in small-scale through to large-scale projects in a timely and sustainable manner.
- Effectively communicate business and technical issues to relevant stakeholders.
- Multi-task as you support all business requirements within various contracts.
- Support the continuous improvement of the client-focused implementation process.
- Handle product support requests and issues related to implementations from internal users and global clients.
- Work closely with the product development team to stay up to date on product features, changes, and issues. Bridge the gap between end-users and ensure Deighton software is customized to meet end-user needs
- Maintain integration guides, product deployment documentation, and implementation specific user guides.
- Monitor progress and compile reports on project status.

**Skill Requirements**:

- Undergraduate degree in Civil Engineering / Computer Science / Statistic related degree or specialization in technology
- Solid understanding of database concepts
- Strong documentation skills
- Experience in any statistical tools (i.e. Python, R, MATLAB, etc)
- Must have the ability to travel between the US and Canada without any restrictions

Desirable:

- Experience in infrastructure asset management (i.e. Pavements, Bridges, etc)
- Experience with Microsoft Power BI, SSRS, Reporting experience.
- Experience in GIS, SQL
- Experience in programming languages (preferred)
- Experience in a Project Coordinator role (preferred)
- Fluent in foreign languages (i.e. French, Spanish, German, Italian etc)

Benefits and Perks: Market competitive total compensation package, flex hours, hybrid work approach, and great total rewards.

Deighton Associates Ltd. is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

**Location**: Whitby, Ontario (Hybrid Working)