Optimized Mill Lining Product Support Manager

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
**Job posting end date**: 10/31/2024
Introduction
We are seeking an Optimized Mill Lining Product Support Manager to join our regional Optimized Mill Lining Product Support team in North and Central America. You will be the primary link among Market Area and End Customers, Business Line specialists and Supply Chain. In this position, you will report to the Senior Manager, Product Support, Optimized Mill Lining.
This position can be in York, PA (US), Brookfield, WI (US), Mesa, AZ (US), Montreal, QC (CA) and Irapuato, GTO (MX). However, it involves up to 30% of travel per year.
Team you belong to
You will join a team of experts committed to find customized solutions for clients looking for an optimized solution and search for multiple variables. We work closely with internal stakeholder such as Services, Proposals team and engineering. Our team culture is all about being collaborative and innovative, emphasizing safety, continuous improvement, and a customer-centric approach The members in our team are in different locations in North America and other regions like Australia, and Africa.
**What you’ll do as a Product Support Manager**:
**Champion Customer Success**: Identify customer goals and deliver compelling value-added sales arguments.
**Engage with Clients**: Visit customers to provide support as needed, with up to 30% travel.
**Build Long-Term Relationships**: Develop detailed knowledge and follow customers over extended periods.
**Monitor Performance**: Track predictions and results, focusing on wear and mill performance.
**Leverage Data**: Use wear analysis and simulations to provide performance guarantees and promote solutions.
**Resolve Issues**: Support quality and warranty claims investigations and resolutions.
**Create Growth Stories**: Proactively set up optimization projects to generate reference cases and support future business.
Who You Are
**Educational Background**: Bachelor’s degree in engineering or equivalent experience with relevant products.
**Product Knowledge**: Familiarity with Mill Lining products is desirable.
**Support Expertise**: High understanding of and experience in support roles.
**Technical Skills**: Deep understanding of grinding processes and mill operations.
**Industry Experience**: Proven experience in product management, sales, or technical support in the capital equipment or Mill Lining industry.
**Leadership**: Demonstrated leadership skills.
**Language Skills**: Fluency in English; Spanish is beneficial.
What's in it for you
An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards.
Compensation and rewards - Global incentive program tied to business and performance targets.
Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, innovative projects, and global opportunities.
Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
Get in touch
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our pr