Operations Manager

**At Day & Ross, you’ll go far.**
Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. We got our start hauling potatoes in 1950, and now we have a team of more than 8,000 employees, drivers and owner operators.

We believe our people are our greatest strength - and we treat them like family. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we have been named a Top Company for Women to Work for in Transportation every year since 2018. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.

**About the Role**

Operations Manager

Full-Time

Lachine, QC

The Operations Manager is accountable for ensuring that the dock employees are working in a safe and efficient manner. You are responsible to ensure smooth operations, efficiencies, people management, freight flow, change implementation, and safety, aligned to operational expectations and guidelines. This position is all about the effective management of freight flow through the management of people and safety, continuous improvement, problem solving and effective communication.

**Please note**: The schedule for this role is Monday to Friday; covering the evening shifts from 4pm to 12:30am.

**How You’ll Help**
- Lead and manage a fast paced and high volume dock operation though a team of supervisors, lead hands, and front line employees to ensure the accurate and timely completion of all dock activities and supporting office tasks.
- Coach and develop team members using a positive attitude, collaboration, clear communication, and direction.
- Make informed decisions based on safety, service, and productivity standards, with an understanding of company processes, policies and procedures.
- Initiate and lead process and customer experience improvements, while meeting deadlines and controlling costs.
- Understand and use key metrics to manage terminal performance, including load factor, on-time delivery, LMS, and freight flow.
- Prioritize the unloading and loading of freight, moving all damaged freight and returns appropriately.
- Recognize risks and problems and work collaboratively with others to practical and speedy resolution.
- Ensure and monitor the continuous flow of communications and information relating to freight delivery so the appropriate parties are aware of solutions/actions to be taken to ensure safe and timely operations.
- Other related duties related as may be required.

**Your Skills & Experience**:

- Post-secondary education in transportation or logistics preferred. A suitable level of practical experience may be considered in lieu of education.
- Trained in the Transportation of Dangerous Goods
- WHMIS certified.
- 3-5 years’ experience in a terminal setting, preferably in the transportation industry.
- Experience leading a team of front line employees, managers, and supervisors
- Contributing to the development of and managing to an annual operating budget.
- Strong leadership skills, including the ability to get things done through others and people development.
- Computer skills with MS Office products and web based programs. Experience with AS400 a definite asset
- Safety oriented
- Good communication skills, verbal and written
- Strong problem solving skills
- Customer oriented
- Ability to multi task and prioritize workload
- Bilingualism in English and French required for terminals located in the Province of Quebec.
- Leads teams of supervisors, lead hands and front line employees in a 24/7 environment.
- Periodic travel for meetings and development required.

**Working Conditions**
- Works between an office environment and the dock; appropriate PPE required
- Demanding at peak periods, requiring multi-tasking and prioritization
- Significant walking throughout the terminal
- Significant time spent at a computer and/or on the phone.
- May be required to work various shifts/scheduled to accommodate terminal needs
- Often required to take calls during off hours to provide direction and support to the terminal
- **As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.**_

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday

Ability to commute/relocate:

- Lachine, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- transportation industry: 1 year (preferred)
- Supervising: 3 years (preferred)

**Language**:

- French (required)

Shift availability:

- Night Shift (preferred)

Work Location: In person