Volunteer Engagment Manager- Thrift New Hamburg Ontario

Canada, Ontario, New Hamburg

Applications due: 29 Oct, 2025

**Job Synopsis**

The Volunteer Engagement Manager leads MCC Ontario’s Volunteer Strategy at the thrift shop, including recruitment and orientation of new Thrift volunteers, and ongoing support, coaching, and training for volunteers in their various roles. This salaried full-time position will interact directly with over 350 volunteers, leading the efforts of volunteer communication and recognition.

New Hamburg Thrift Centre seeks to be a friendly, caring presence in the community, showing value and respect to all. Practicing and promoting faithful stewardship and care for God's creation and raising funds for MCC are also key components to the mission statement of this and other MCCO Thrift Shops.
- MCC is a charitable organization that partners with churches a_n_d community organizations worldwide to walk with people who are disadvantaged. MCC supports activities that provide emergency assistance, reduce poverty, and promote healthy communities, sustainable living and alternatives to violence. As an internationally recognized NGO, MCC currently serves in more than 45 countries with over 475 partners, 1,000 staff and 40,000 volunteers._

**Job Details**

Salaried Employee -Full Time at 1 FTE

**Qualifications**

Required
**Volunteer Management & Customer Service**:

- Proven success in volunteer management - recruiting, leading, training, evaluation, appreciation.
- Experience with volunteer management software e.g. Volgistics.
- Strong interpersonal skills with people of all ages and backgrounds, and a demonstrated ability to work with people from diverse experiences and life situations.
- The ability to engage volunteers in creating a positive, customer centric, welcoming atmosphere within the shop, balancing patience, creativity, humour, and energy.
- Ability to engage and influence others to achieve organizational goals.
- Ability to make quick and thoughtful decisions
- Valid ‘G’ Ontario driver’s license
- Criminal records check (required upon hire)
- Legally able to work in Canada

**Communication**:

- Excellent oral and written communication skills in English.
- Ability to communicate and enforce policies.
- Able to effectively deal with conflict in all areas of the shop (staff, volunteers, donors, customers).

**General**:

- College Diploma or above in a relevant field (or equivalent education and training) and 2 to 4 years of related experience.
- Commitment to the operating principles of MCC Thrift and the values of MCC including a heart for justice and active peacemaking.
- Intermediate working knowledge of MS Office programs including Excel, Outlook, Word, and general comfort with computers. Ability to learn and adopt new software.
- Required to work non-standard hours, including evenings and Saturdays.
- Able to lift 50 lbs. and exert 11 to 25 lbs. of force frequently.
- Able to spend 6 or more hours of intermittent standing or walking in a standard workday.
- Able to repeatedly bend or stoop to floor level shelves and able to reach upper shelves with use of a stool or a ladder when necessary.
- Ability to travel easily within town that the Shop is in and surrounding area to visit potential partners and pick up supplies.

**Preferred**
- Awareness of second-hand market operations and trends
- Knowledge of antiques, collectibles, and brand recognition

**Key Responsibilities**

**General**
- Implement the provided strategies for volunteer recruitment and retention, using the resources provided by the MCC Ontario Volunteer Services Manager.
- Strategize to meet the volunteer needs of the Shop as communicated by the Managers, Team Members, and Volunteer Ambassador Council.
- Manage the life cycle of volunteers - recruitment, orientation, training, check-ins, recognition, care, exit interviews.
- Work side-by-side with volunteers as they perform their roles, with a goal of creating rapport, assessing fit, and providing ongoing training / development.
- Organize and facilitate Volunteer Ambassador Council. (Will require recruitment and creation in the first year).
- Provide support and coaching for staff directly related to their daily volunteer oversight, equipping them to work effectively and cooperatively with volunteers.
- In partnership with the General Manager, actively network with schools, churches, community and local organizations to promote volunteerism and build foundational relationships for the thrift shop.
- Host volunteer groups.
- Organize information sessions between MCC Ontario staff and volunteers.
- Collect volunteer feedback and impact stories, using it to improve systems and inspire others.
- Maintain up to date and accurate volunteer records in the database.
- Participate in network opportunities with other Volunteer Managers, led by the MCCO Volunteer Services Manager.
- Ensure the volunteer break room is clean, tidy, and well stocked.
- Respond to customer, donor, and volunteer questions or concerns as needed