Service Advisor

2 weeks ago

Airdrie, Canada Davis Chevrolet GMC Buick Airdrie Full time

**Are You**:

- An experienced and customer-focused Service Advisor looking to make the move to a dealership with an energetic and supportive team?
- Looking for a FUN and enjoyable place to come to work?

If you answered yes to the above questions, **Davis Chevrolet** has the perfect position for you

**Why You BELONG at Davis**:

- Competitive compensation plan that offers a base salary plus bonus
- Industry-leading health and dental benefits and employer matched RRSP's so you and your family are covered
- A stable, family-owned business who takes pride in being involved in the community
- Breakfast, lunch and snacks prepared at our in-house bistro by a Red Seal chef
- We have an amazing team and regular employee gatherings such as BBQs, charity events and much more
- Ongoing support, training and development opportunities.
- Career advancement - We develop our team and promote from within
- Travel reward program so you can travel on us beginning at 5 years of employment
- Group wide employee pricing discount program on vehicles, service and parts

**Key Job Responsibilities**:

- Listen to the customer’s description of vehicle symptoms to gather information on the nature of their vehicle’s mechanical problem
- Complete walk around inspections and review prior service history to recommend additional needed service and preventative maintenance to the customer when appropriate
- Create work orders, describing customer concerns to help technicians diagnose what repairs are needed
- Obtain the customer’s approval for estimates and answer questions and address concerns the customer may have
- Provide accurate quotes to customers and follow their repair orders throughout the day to keep the customer informed of the status of their9 vehicle repair

**Experience and Skillset**:

- At least 2+ years of experience as a Service Advisor within the auto industry. Bonus points for those with GM experience
- Exceptional customer service and verbal communication skills to develop relationships to ensure customer loyalty
- Strong written communication skills to accurately detail customer concerns in each work order
- Knowledge of automotive systems and the ability to explain systems and repairs to customers of varying levels of technical understanding is considered an asset
- The capability of working independently, managing your time and workflow and have the ability to work congenially with other team members
- Proven time management and organizational skills with the ability to manage multiple demands
- Valid Driver’s License

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