Motorsports Service Advisor

6 days ago

Airdrie, Canada Ralph's Motorsports Full time

**Job Title**: Service Advisor
**Department**: Service

**Overview**:
Join our fun and fast-paced team at Ralph's Motorsports As a Service Writer, you'll be the go-to person for coordinating repairs, inspections, and service work for our customers and internal departments. You'll be in charge of scheduling technician time, drafting repair orders, estimating costs, getting approval for warranty, and keeping customers in the loop about their vehicles.

**Key Responsibilities**:

- **Manage Service Orders**: Schedule and assign repairs to techs based on their skills, and create detailed repair orders (ROs).
- **Customer Liaison**: Communicate with customers about vehicle status, estimate repairs, and process payments. Act as a customer advisor and representative
- **Parts & Warranty**: Coordinate parts ordering and returns with the parts department, and handle warranty claims.
- **Support Service Team**: Work with the managers to promote services and increase sales. Maintain customer service records and follow up on upcoming service needs.

**What We’re Looking For**:

- Highly organized and able to juggle multiple tasks.
- Experience working in a service environment is required
- Strong customer service skills - you’re the face of our service department.
- Ability to stay calm under pressure and explain complex details clearly.
- Ability to work independently and as part of a team.
- Detail-oriented with a knack for problem-solving.
- Explain and communicate repair processes, technicalities, solutions, and estimates to customers
- Actively engage with external customers, reminding them of recommended service schedules, safety and service bulletins and potential upgrades for their vehicle
- Create and maintain detailed records of customer approved and denied work, recommended work, customer satisfaction rates, and sales efforts
- Monitor the efficiencies of the Service Department, and actively look for areas of improvement and appropriate implementable solutions.
- Be adaptable to growth, and duties as required for success.

**Experience & Skills**:

- Experience in admin and/or customer service roles is neccessary.
- Previous service, motorsports, or auto shop experience is a bonus.
- A valid driver’s license.
- Required to have a strong technical background
- Completion of a motorcycle technician training program is strongly preferred.

**Work Environment**:

- Mostly office-based, but you’ll be on your feet about 40-50% of the day.
- You’ll work in a lively, fast-paced environment with noise, strong smells, and dust. Be prepared to lift and clean occasionally.
- Safety is key - you’ll follow safety guidelines and handle chemicals as needed.
- Play an important role in the Ralph’s Motorsports customer retention management strategy

Pay: $22.00-$26.00 per hour

**Benefits**:

- Dental care
- Extended health care

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)
- Motorsports or Powersports: 1 year (preferred)

Work Location: In person

  • General Maintenance and Shop Assistant

    3 days ago

    Airdrie, Canada Ralph's Motorsports Full time

    **General Maintenance and Shop Assistant - We are seeking a reliable and hardworking General** Maintenance and Shop Operations Assistant to join our team. This role involves a variety of tasks to ensure smooth daily operations, maintain cleanliness, and support various departments as needed. Who we are: We are one of Alberta’s longest standing motorsports...

  • Service Advisor

    6 days ago

    Airdrie, Canada Davis Chevrolet GMC Buick Airdrie Full time

    **Are You**: - An experienced and customer-focused Service Advisor looking to make the move to a dealership with an energetic and supportive team? - Looking for a FUN and enjoyable place to come to work? If you answered yes to the above questions, **Davis Chevrolet** has the perfect position for you! **Why You BELONG at Davis**: - Competitive...

  • Customer Service Advisor

    3 days ago

    Airdrie, Alberta, Canada Lyreco Group Full time

    Customer Care AdvisorLocation: Airdrie - ML6-7HUSalary:£24,570K per annumMon- Fri- 9am-5.30pm.Full time- PermanentOffice Based Role.Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments where customer satisfaction is a top priority? We're looking for an experienced and driven individual to join our Customer...

  • Customer Service Advisor

    2 days ago

    Airdrie, Alberta, Canada Lyreco Group Full time

    Customer Care AdvisorLocation: Airdrie - ML6-7HUSalary: £24,570K per annumMon- Fri- 9am-5.30pm.Full time- Permanent Office Based Role.Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments where customer satisfaction is a top priority? We're looking for an experienced and driven individual to join our...

  • Rv - Service Advisor

    2 weeks ago

    Airdrie, Canada Traveland RV Canada Full time

    **Service Advisor - Recreational Vehicles** **Responsibilities**: - Attitude is everything—greet service department customers promptly and courteously - Listen to each customer and clearly articulate repair needs to techs - Upsell recommended/additional services using low pressure, high integrity methods - Provide accurate estimates of repair/maintenance...

  • Quick Lane Service Advisor

    2 days ago

    Airdrie, Alberta, Canada Cam Clark Auto Group Full time

    An excellent opportunity with a quickly growing, dynamic business…The Cam Clark Auto Group is seeking a Quick Lane Service Advisor for our Airdrie, AB location.With over 20 dealerships and car service locations stretching across Alberta, British Columbia, Washington, Montana, and California; the Cam Clark Auto Group is an industry leader in providing...

  • Service Advisor

    4 days ago

    Airdrie, Canada Go Auto Full time

    **Job Description**: **Service Advisor - No Evenings, Great Pay, and Real Career Growth** If you’ve got a passion for people, a love of vehicles, and a talent for making complex things sound simple, this might be the perfect fit! Jaguar Land Rover Calgary is a BUSY Luxury dealership. Jaguar Land Rover Calgary additionally won JLR Canada's Award of...

  • Parts Advisor

    6 days ago

    Airdrie, Alberta, Canada Field of RV Dreams Full time

    Parts Advisor – RV DealershipField of RV Dreams | Airdrie, ABField of RV Dreams is seeking a full-time Parts Advisor to join our growing RV dealership team in Airdrie. The ideal candidate is self-motivated, highly organized, detail-oriented, and customer-focused, with strong computer skills and the ability to work effectively in a fast-paced team...

  • CA Financial Advisor

    4 weeks ago

    Airdrie, Canada Edward Jones Full time

    Job Overview Edward Jones proudly serves over 190,000 Canadians and spans 660 branches with more than 870 advisors across the country. As one of the largest independent wealth services providers in the country, we have ambitious plans to help many more Canadians improve their financial wellness through comprehensive advice and planning. Over the past 6+...

  • CA Financial Advisor

    3 weeks ago

    Airdrie, Canada Edward Jones Full time

    Job Overview Edward Jones proudly serves over 190,000 Canadians and spans 660 branches with more than 870 advisors across the country. As one of the largest independent wealth services providers in the country, we have ambitious plans to help many more Canadians improve their financial wellness through comprehensive advice and planning. Over the past 6+...