Motorsports Service Advisor

2 weeks ago

Airdrie, Canada Ralph's Motorsports Full time

**Job Title**: Service Advisor
**Department**: Service

**Overview**:
Join our fun and fast-paced team at Ralph's Motorsports As a Service Writer, you'll be the go-to person for coordinating repairs, inspections, and service work for our customers and internal departments. You'll be in charge of scheduling technician time, drafting repair orders, estimating costs, getting approval for warranty, and keeping customers in the loop about their vehicles.

**Key Responsibilities**:

- **Manage Service Orders**: Schedule and assign repairs to techs based on their skills, and create detailed repair orders (ROs).
- **Customer Liaison**: Communicate with customers about vehicle status, estimate repairs, and process payments. Act as a customer advisor and representative
- **Parts & Warranty**: Coordinate parts ordering and returns with the parts department, and handle warranty claims.
- **Support Service Team**: Work with the managers to promote services and increase sales. Maintain customer service records and follow up on upcoming service needs.

**What We’re Looking For**:

- Highly organized and able to juggle multiple tasks.
- Experience working in a service environment is required
- Strong customer service skills - you’re the face of our service department.
- Ability to stay calm under pressure and explain complex details clearly.
- Ability to work independently and as part of a team.
- Detail-oriented with a knack for problem-solving.
- Explain and communicate repair processes, technicalities, solutions, and estimates to customers
- Actively engage with external customers, reminding them of recommended service schedules, safety and service bulletins and potential upgrades for their vehicle
- Create and maintain detailed records of customer approved and denied work, recommended work, customer satisfaction rates, and sales efforts
- Monitor the efficiencies of the Service Department, and actively look for areas of improvement and appropriate implementable solutions.
- Be adaptable to growth, and duties as required for success.

**Experience & Skills**:

- Experience in admin and/or customer service roles is neccessary.
- Previous service, motorsports, or auto shop experience is a bonus.
- A valid driver’s license.
- Required to have a strong technical background
- Completion of a motorcycle technician training program is strongly preferred.

**Work Environment**:

- Mostly office-based, but you’ll be on your feet about 40-50% of the day.
- You’ll work in a lively, fast-paced environment with noise, strong smells, and dust. Be prepared to lift and clean occasionally.
- Safety is key - you’ll follow safety guidelines and handle chemicals as needed.
- Play an important role in the Ralph’s Motorsports customer retention management strategy

Pay: $22.00-$26.00 per hour

**Benefits**:

- Dental care
- Extended health care

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)
- Motorsports or Powersports: 1 year (preferred)

Work Location: In person

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