Test Center Manager

2 days ago

Montréal, Canada Pearson Inc. Full time

Pearson VUE is a business of Pearson, the world's leading learning company with global reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

**Responsibilities**:
Expand your career at Pearson VUE in our **entry-level Test Center Manage**r position for our **Montreal, QC **location.

You will utilize your communication and customer skills with external customers while also working to select new Test Administrators and provide job coaching, and fair performance appraisals to current employees.

**Schedule Requirements**:
This is strictly a part-time position and will remain as such

Ability to work **15 to 19 **hours per week with an expectation to work more hours as needed.

**Employees must be available to work various shifts between the hours of 7 am to 10 pm various shifts as scheduled, any day Monday through Friday.**

**Ability to work approximately 2-3 Saturdays per month from 7 am to 10 pm.**

**Available to address operational problems when not at the test center.**

**60% of daily tasks are Test Administrator responsibilities**:
Performs on-time site opening and closing procedures.

Understands all testing procedures.

Checks in examinees verify identification and explain the exam process

Monitors examinees while testing.

Maintains a secure testing environment.

Communicates with internal technical support to investigate and fix technical issues.

Strictly adheres to company policies using careful judgment.

Responsible for maintaining a professional and clean testing center with light housekeeping duties.

Arrive on time for all scheduled shifts.

Other duties as assigned.

**40% of daily tasks are Test Center Manager responsibilities**:
The Test Center Manager is the onsite manager of a small team of Test Administrator employees.

Site staffing/hiring/retention/conflict resolution/scheduling.

Trains develop, and coaches staff.

First contact for facility issues

Ability to multitask.

**Job Type**: Part-time
Part-time hours: 19 per week

**Salary**: $21.17 per hour

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- quality assurance: 1 year (preferred)

**Language**:

- French (required)

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