Customer & Retail Support Representative

3 days ago

Woodbridge, Canada Jacent Strategic Merchandising Canada Full time

**Customer & Retail Support Representative**

**Why Jacent?**
- Full time
- Competitive hourly rate
- Paid time off
- 7 Paid Holidays plus 3 Flex Personal Days
- Medical, Dental, Vision benefits; company paid short and long term disability.
- 401K with company match
- Paid parental leave
- Fun Perks like Tickets at Work and cellular plan discounts
- Exposure to various business units; an excellent stepping-stone to future roles within the organization

**Duties & Responsibilities**
- Provide accurate and timely information regarding service, orders, pricing, products and more.
- Handle customer complaints and feedback professionally and efficiently, aiming to turn negative experiences into positive ones.
- Navigate NetSuite and other customer support platforms to access relevant information and transaction history.
- Escalate complex or unresolved issues to appropriate teams or supervisors while maintaining ownership of the customer’s concern.
- Keep accurate records of inquiries and resolutions in NetSuite.
- Contribute to a positive team environment by fostering open communication and collaboration.
- Understand and demonstrate safe work practices at all times to ensure a safe work environment.
- Comply with all company policies and procedures.
- Complete special projects and other duties as assigned by supervisor.

**Knowledge, Skills, and Abilities**
- Service-oriented with a history of building excellent customer relationships
- Excellent verbal and written communication skills with an ability to work with all levels of staff and management
- Strong analytical problem-solving abilities
- Ability to multi-task and prioritize
- Innate curiosity and passion for continuous improvement
- Proactive and forward thinker
- Good interpersonal skills
- Attention to detail and accuracy in work
- Ability to work in a team environment as well as independently

**Experience and Credentials**
- Minimum of 6 months in role with Jacent a requirement
- Must be in good standing, with no current performance improvement plans in place
- High School Diploma
- Associates or bachelor’s degree preferred
- One year customer service and/or administrative experience minimum
- Retail experience preferred
- Strong computer skills including proficiency with Microsoft Word, Excel, Outlook, Teams, and web-browsers
- Prior experience with NetSuite is a plus

Position is fully remote

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