Sales Support Representative

2 weeks ago

Montréal, Canada Medisca Pharmaceutique Inc Full time

**Medisca** **is a global corporation with locations throughout North America, Australia, and Europe, that contributes to healthcare by leveraging strong partnerships that deliver customized solutions with an unwavering commitment to quality and innovation. Backed by 30+ years and a strong foundation in pharmaceutical compounding, **Medisca** **is a business-to-business company that delivers comprehensive offerings by providing value, consistency, responsiveness, and loyalty. From pharmaceutical compounding products and services, to supply chain solutions, mixing technology manufacturing, analytical testing, IP licensing, to education services and more - **Medisca** **delivers extensive solutions that leverages a strong network of partners committed to deeply caring about people. As **Partners in Wellness**, Medisca offers an unfailing devotion to improving lives, across a multitude of needs and across a multitude of people.
- work is Hybrid**

**Hours: 10:00 am - 6:30 pm (Monday - Thursday), 10:00 am - 5:15 pm (Friday)**

**Your key responsibilities**
- This role has a 50% inbound sales component / 50% admin and data entry component
- Provide support to customers regarding products, services and policies
- Assist customers utilizing the appropriate resources
- Provide troubleshooting assistance for orders, account statuses, and other problems.
- Effectively communicate with internal and external customers
- Stay up-to-date with new products, features and industry trends
- Create and process orders in a timely manner
- Process customer complaints and ensure customer satisfaction
- Prioritize administrative responsibilities
- Suggest sales process enhancements
- Record and report adverse reactions received from healthcare professionals and patients as per company Pharmacovigilance procedures

**Skills, knowledge and abilities**
- College/Cegep degree with science background is an asset
- 1+ year of call center or sales support environment experience or
- Three (3) to five (5) years customer service experience
- Understanding of sales principles and customer service practices
- Ability to upsell products and services
- Strong listening skills, very customer focused and professional.
- Analytical, multitasking and time management skills
- Excellent team working, motivational and interpersonal skills
- Demonstrates values and has the ability to make connections, build trust and be authentic
- Knowledge of the Microsoft Office suite (Word, Outlook, Teams and Excel) required
- Experience working with a CRM (Creatio an asset)
- Excellent communication skills; Fluent French and English (oral & written) required

What’s in it for you

We invest time and resources into making sure Medisca is as good as the people we hire.
- Work/Life Balance - 37.50 hour workweek with early Fridays all year long, PTO and vacation policy
- Invest in your health - Choice of modular plans, health spending account and free Telemedicine
- Flexible work environment - Hybrid work schedule with home office reimbursement program
- Your Future is Bright - Opportunities to learn and grow within Medisca
- Save for your Future - Medisca contributes to a deferred profit sharing plan (DPSP) when you invest in RRSPs
- Help us grow - Employee Referral Program
- Central location - Free parking/accessible by public transportation; a commercial center is within walking distance for lunch or groceries
- We like to have fun - company events throughout the year

We are an equal opportunity employer.

LI-Hybrid

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