Café Manager

Café ZUZU aims to strengthen the already existing hustle and bustle in the neighbourhood. From “cappuccino & cornetto”, to enjoying a working (or not-so-working) lunch, to sipping your crisp glass of wine as the sun sets and your dinner is on the grill. ZUZU is transporting & nostalgic to 1950’s Italy while acknowledging the significance and optimism of the future. Nestled in the heart of Regent Park & inspired by our community, ZUZU merges Janet Zuccarini’s passion for uniquely soulful hospitality with that of giving back to the neighborhoods that we operate in. The Role - Curate a transporting guest experience - Follow and enforce systems to ensure consistency in product and service - Build rapport and establish repeat guests from inside and outside the direct community o Perform guest quality checks and recoveries when necessary - Create a supportive, safe and growth-oriented work environment - Foster an environment of "happy people making people happy" - Conduct pre-shift meetings with immediate reporting team members - Create succession planning within the café business - Audit team member performances and give in the moment feedback - Work safely in accordance with Health & Safety Act - Hold regular training meetings to consistently develop knowledge and skills of team members - Manage daily café operations - Perform functional senior barista duties - Manage café preventative maintenance & repair and maintenance work - Ensure café team is scheduled to maintain optimal profit margins - Conduct Inventory counts and reporting into GM & order products as needed to par o Inspect and sign for incoming orders; checking quality of products or errors - Open/Close cafe in accordance with daily checklists - Follow and enforce company policies and procedures - Cash handling & reconciliation - balance tills, provide due-backs - Management of our coffee membership program and flex workspace - Maintain accurate and clean handoff of the business into lunch/dinner services - Continually develop management skills - Ongoing development of product knowledge - Use strategic thinking when collaborating with GM on new systems and processes o Keeping up to date with industry trends & competitive analysis - Support Local Gusto Gives Back Initiatives - Hold a leadership seat within the GGB committee. - Support senior leadership on ideation and connecting ZUZU to specific initiatives o Coordinate and manage on-site events - Work with community leaders on engagement and growth on ongoing initiatives Who We Are Role Description Café Manager Gusto 54 - Café ZUZU Who You Are **Preference will be given to those who**: - Previous high volume, quality driven coffee/espresso experience - Proficient in café or QSR style of service and operations - High level of coffee and tea knowledge - Excellent communication skills at all levels of an organization - Strategic, entrepreneurial and innovative thinker - Valid First Aid, Smart Serve, WHMIS Certification - Passionate, positive, and approachable What We Offer We are excited to offer a competitive compensation package including but not limited to: - A comprehensive health insurance and wellness benefits program - 24-7 access to a health concierge and discounted memberships to wellness-driven products - Discounted dining privileges at all of our restaurants for you + guests - Consistent schedule and safe, positive environment awarded Best Managed in Canada by Deloitte - Access to regular training and development programming for inside and outside of hospitality goals - Internal priority role postings & hiring practises for expanded growth opportunity - Competitive base salary based on role expectations and performance Gusto 54 is an equal opportunity employer and encourages a diverse working environment. We prohibit discrimination based on legally protected classes in accordance with applicable federal, provincial and local laws including ethnic origin, religion/belief, disability, age, sexual orientation and gender identity/gender expression. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.