Café Manager

**About the Role**: The Café Manager will work closely with, and report to the Senior Manager, Hospitality and lead a team of Baristas. This role will be responsible for overseeing the daily operations of the shops, promoting coffee and alcohol consumption by educating residents and guests, and assisting with the preparation and service of a variety of coffee and tea beverages, a full wine, beer and cocktail offering, as well as pastries and small snacks. **Key Responsibilities**: - Consistently provide exceptional hospitality, actively seeking opportunities to exceed guest expectations - Address and resolve customer complaints or concerns, demonstrating effective problem-solving skills and maintaining customer satisfaction - Closely monitor the shop's profitability and devise inventive methods to enhance it - Expertly prepare and serve a diverse range of beverages, setting a high standard for the team in precision and presentation, and ensuring consistency across all team members - Lead the innovation and regular menu update, introducing new items and ensuring the online offering is regularly monitored and updated - Manage the scheduling, training, and supervision of the Barista team, actively participating in these activities to maintain a high level of service and team efficiency - Encourage teamwork and cultivate a harmonious working environment, leading by example and promoting collaborative efforts - Oversee stock levels and manage ordering processes, actively participating in inventory management to ensure accuracy and efficiency - Handle invoice management in accordance with Fitzrovia’s filing system, ensuring proper tracking and accuracy of recipe costs - Take a hands-on approach in balancing cash, completing balance sheets, cash reports, and related forms, and oversee the team's adherence to these financial practices - Manage cash handling and payments, guaranteeing transaction precision and proper financial closing procedures - Foster and maintain strong relationships with suppliers and customers, directly influencing interactions to ensure long-term partnerships - Actively ensure compliance with health and safety regulations and enforce provincial/territorial liquor legislation and regulations - Maintain the bar area's cleanliness and organization, ensuring high hygiene and ingredient handling standards - Collaborate with the site team for 10 DEAN and Property Events, providing direct support and guidance in developing offerings **Qualifications and Experiences**: - Bachelors degree, Diploma or Certificate in hospitality management is an asset - Knowledge of cocktails, beer and wine is an asset - 1-2 years of previous supervisory experience in a fast-paced food and beverage operation - 2-3 years of barista and specialty coffee experience - Hospitality-driven, positive attitude, able to provide outstanding customer service - Strong organizational and communication skills - Confidence with espresso machines and creating a variety of beverages - Ability to effectively lead and motivate a team - Passionate about food and beverage, especially coffee and wine service - Ability to multitask in a fast-paced environment with a positive attitude - Ability to work well under pressure and within tight deadlines - Self-motivated, curious, responsive, and result driven. - Strong teamwork, decision & problem-solving and attention to detail. - Willingness to work a flexible schedule, including weekends and holidays - Food Handlers’ and Smart Serve Certified **Why Us**: Join the dynamic team at 10 Dean, where every day is an opportunity to excel in the art of hospitality. Our café/bars, nestled in the heart of luxury Fitzrovia Real Estate apartment buildings, offer a unique blend of specialty coffee and craft cocktails, catering to a discerning clientele from morning till night. As we continue to grow and enrich the lives of our guests and residents, we invite you to be a part of our success story. At 10 Dean, hospitality is our heartbeat. We thrive on creating "wow" moments, believing in the power of exceptional service. This dedication extends to our team, where we see each member as a vital part of our success story. We offer a career trajectory filled with growth opportunities, making 10 Dean an ideal place for those who view hospitality as more than just a job. Being part of our team means joining the Fitzrovia family, a leader in luxury living and customer service in the GTA. We offer competitive salaries, comprehensive benefits, and a commitment to your professional development. Join us on an exciting journey to shape hospitality at 10 Dean **Salary**: $50,000.00-$55,000.00 per year **Benefits**: - Company events - Dental care - Disability insurance - Discounted or free food - Employee assistance program - Extended health care - Life insurance - Paid time off - Store discount - Tuition reimbursement - Vision care - Wellness program Schedule: - Day shift - Evening shift - Monday to Frida