Membership Sales

**Membership Sales and Administration**
Ron Edwards Family YMCA, 500 Drury Lane, Burlington, ON L7R 2X2
**Starting Salary**: $34,424.00 annually
**Position Status**: Full-Time with benefits and a complimentary YMCA membership
**Placement Start Date**:Immediate

**Benefits & Perks**:We offer an array of total rewards to recognize loyalty, longevity, and passion for the work we do:

- Paid Vacation Entitlements that increase with seniority
- Competitive total compensation packages
- Generous pension plans with employer matching
- Free YMCA Health & Fitness Memberships
- Professional development opportunities including paid training and access to YMCA education scholarships
- Employee and Family Assistance Program (EFAP)
- Opportunities for career advancement

**Nature & Scope**:
This position will be responsible for branch administrative duties specific to Membership Growth Initiative (MGI), Accounts Receivable and play a key role in the day-to-day support on the membership desk.

In addition, this position provides assistance and communication to members and potential members in the areas of registration and information. All positions will require an availability to work a flexible schedule; required shifts include early mornings, evenings, weekends and holidays. The successful incumbent will have responsibilities in facilitating personal financial assistance interviews and coordinating administrative functions related to the Membership Sales & Service area and the provision of excellent customer service to members, participants, staff and volunteers.

**In this position, you will**:

- Play a key role at the information hub of the branch
- Conducts Accounts Receivable (AR) follow up calls for NSFs, expired credit cards, account errors and corrects in the system to ensure proper financial processing and member service
- Conducts group/personal financial assistance interviews in conjunction with the Membership Manager exercising sound judgment and confidentiality
- Administrative responsibilities and support to the Membership Manager in ensuring the membership processes are followed to standard, front line role in processing memberships, cancellations, Membership Agreement forms, and branch communication
- Provide excellence in customer service at member point of access
- Will be scheduled for Manager on Duty shifts, which includes taking the lead on all first aid/emergency situations and being the acting Manager for the branch

**You will bring**:

- Standard First Aid and CPR-C
- Post secondary education at the college level in Marketing, Office Administration, or related field is preferable
- Computer skills - Word, Excel, Windows, basic internet skills
- 1 - 3 years experience in a customer service and sales environment
- Good grasp of math and excellent problem solving skills
- Must provide a current Criminal Record and Judicial Matters check, issued within the past six months

**Why Work for the YMCA?**
As a charitable organization, the YMCA values the contributions of its diverse teams. We recognize the importance of providing meaningful opportunities that allow employees to grow and thrive. At the YMCA of Hamilton/Burlington/Brantford in addition to fair wages, we offer a complimentary general membership with additional options for family participation. A comprehensive benefits program is also available to employees including a competitive and robust pension program. YMCA Employees enjoy a generous vacation entitlement that increases with seniority, as well as other paid entitlements. All employees have access to an Employee Assistance Program which provides confidential counseling and referral services as well as preventative education. Additionally, the YMCA understands the holistic needs of its employees is equally important and attempts to support these goals by offering a variety of staff discounts on the programs and services that support good health and strong families. We look forward to welcoming you to the YMCA.

**Inclusion, Diversity, Equality and Accessibility**

The YMCA of Hamilton, Burlington, Brantford is committed to creating an inclusive, diverse, equitable and accessible environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or neurodiversity.

**Interested in applying?**

Please submit your resume attention to:
**Shida Yari**
**Membership Sales & Services Manager.**
- **We thank all applicants, however, only those considered for an interview will be contacted.**_

**Salary**: $34,424.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- sales: 1 year (preferred)

Work Location: In person