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IT Support Analyst

2 weeks ago

Brampton, Canada Canon Canada Full time

Canon has been at the forefront of digital imaging solutions for more than 80 years. We’ve established a diverse culture that’s made us a respected and successful industry leader. Canon’s corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada’s best employers for diversity.

Each year, we demonstrate our ongoing commitment to environmental sustainability by participating in programs that support this philosophy and our Environmental Charter. Since 2019, Canon Canada has been named one of Canada’s Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness

We’ve adopted to the new world of work by introducing multiple workstyles to compliment our philosophy of belonging. We have high expectations of ourselves - and of you. We expect you to contribute from Day 1. We want your career with us to be a journey, and we provide the tools to help you succeed and have a valuable role in Canon’s story.

We offer **comprehensive health and wellness benefits, learning and development opportunities, recognition programs, and other perks**.

Join our team and reap the rewards as we take Canon to the next level

**IT Support Analyst**

Reporting to the Supervisor, CT, you will provide excellent customer service to our employees as well as troubleshoot and resolve complex end-user issues.

**Key Responsibilities**
- Troubleshoot and resolve complex technical issues relating to personal computing and peripheral devices
- Troubleshoot various mobile technologies and platforms
- Perform triage and escalate employee requests to appropriate IT teams
- Participate in departmental projects

**To Succeed, You Will Need**:

- Vocational or Technical School Degree in IT Technical Support Services
- 3 years experience in troubleshooting and supporting end-user technology in a corporate environment
- Hardware/software installation and configuration experience
- Verbal and Written communication to understand the complaint and explain the solution
- Troubleshoot and solve IT problems

**Why Join?**

**HYBRID WORK**

**BENEFITS**
- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability, and wellness programs
- Vacation, Paid Personal Time, and Sick days
- Matching RRSP contribution & Profit-Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships and more

**EMPLOYEE PERKS**
- Free coffee and snacks
- On-site cafeteria and outdoor patio
- Employee gym and fitness centre
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
- Community involvement
- Employee Appreciation Events

Join our team and reap the rewards as we take Canon to the next level

Since 1973, Canon Canada has been the leading provider of consumer, business, and professional digital imaging innovation. Headquartered in Brampton, Ontario, with additional offices across the country, we are committed to the highest level of customer satisfaction and loyalty and provide 100% Canadian-based service and support for every product we distribute.

To learn more about Canon, visit careers.canon.ca