IT Support Analyst

**WHY DO WE NEED YOU?**
Agway a proud subsidiary of Saint-Gobain, stands tall as part of the world's largest building materials company. With a 360-year legacy of innovation and growth, Saint-Gobain leads the way in sustainable product development and environmental responsibility.

Saint-Gobain North America's commitment to excellence has earned it recognition from the Top Employers Institute as one of the best workplaces in North America and Canada. Join us at Bailey and be part of a future where innovation meets sustainability

**Job Summary**:
The IT Support Analyst, under the direction of the IT Manager, will primarily be responsible for providing technical advice and assistance to employees. This role will also troubleshoot errors and fix system issues as they arise. The IT Support Analyst must have a degree or diploma in Computer Science, Computer Systems Engineering, Software Engineering, or a related field and 1-3 years of related experience.
**IS THIS JOB FOR YOU?** Main responsibilities**:

- Diagnose and resolve technical problems with laptops, desktops, printers, mobile devices, and other peripherals promptly and efficiently.
- Configure laptops/desktops/mobile devices for new
- Manage user accounts in Active Directory, including creation, modification, and deletion, ensuring proper access rights and security protocols are followed.
- Support Microsoft Dynamics NAV user administration, including user permissions, and access controls.
- Administer TELUS Business Connect VoIP system, including user management, call routing configuration, and troubleshooting.
- Configure and maintain Cisco Meraki firewalls and switches, as well as Ubiquiti access points, to ensure network security and optimal performance.
- Manage virtualization infrastructure using VMWare, including VM provisioning, performance monitoring, and troubleshooting.
- Configure and manage Mobile Device Management (MDM) solutions for Android and iOS devices, ensuring device security and compliance.
- Set up the boardrooms for video conferencing calls and troubleshoot any
- Ensure security and systems upgrades are applied and kept up to date on laptops and desktops.
- Maintain accurate records of support activities, including incidents, resolutions, and inventory, to facilitate knowledge sharing and trend analysis.
- Create documentation/manuals for rolling out new technology.
- Stay informed about new technologies and trends in IT support.
- Other duties as

**The profile**:

- Post-secondary degree or diploma in an IT-related program.
- 1-3 years of experience in an IT help desk or support role.
- Proficiency in server and network administration (Active Directory, DNS, DHCP, HTTP, SSL, TCP/IP protocols, WAN/LAN configuration, VPN, Wi-Fi).
- Experience with Windows desktop
- Strong problem-solving skills and attention to detail, with the ability to diagnose and resolve technical issues efficiently.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Customer-focused mindset and a passion for delivering exceptional service to end-users.
- Familiarity with Android/iOS
- Knowledge of cybersecurity concepts to prevent cyber
- Knowledge of CrowdStrike and troubleshooting is an
- ITIL, CCNA/CCNP certifications are an
- Knowledge of Microsoft Dynamics NAV, SQL Reporting Services, Jet Reports, and ZAP Reports.
- Knowledge of VoIP phone systems (TELUS Business Connect).
- Knowledge of Microsoft
- Knowledge of Microsoft Teams and
- Possess a valid G license with access to a vehicle

Work conditions:

- Periodic requirement to be on-call outside of standard business hours to support the needs of the
- Occasional travel to other
- Interaction with employees and
- Ability to work some flexible hours including nights and weekends on
- Working in a busy office environment with frequent

**A LITTLE MORE ABOUT US**
At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.
**LEGAL STATEMENT**
Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Job Reference: CAN01565