Customer Service Lead

2 weeks ago

Kitchener, Canada Cottage Dream Vacations Full time

**Customer Service Lead**
**Canadian Hot Tubs Inc. - Kitchener, ON**
**Full-time | $60,000-$65,000 a year | Monday to Friday**

**About Us**
At **Canadian Hot Tubs Inc.**, we design and build premium handcrafted cedar hot tubs for customers across North America. We’re known for exceptional craftsmanship, reliable support, and a team that genuinely cares. As we grow, we're looking for a **Customer Service Lead** who combines strong technical know-how with outstanding communication skills to support our customers and help drive our success.

**About the Role**
If you’re someone who enjoys solving problems, helping people, and working with your hands, this could be the perfect fit.

**What You'll Do**
- Diagnose and repair technical issues, including mechanical, electrical, and plumbing components
- Build spa packs for custom hot tubs independently with attention to detail and accuracy
- Schedule and complete service appointments, ensuring you’re fully prepared with the right tools and parts
- Perform routine maintenance and educate customers on proper care and usage of their hot tubs
- Document all service calls and maintain accurate customer records
- Collaborate with sales and production teams to improve service experience and share customer feedback
- Recommend maintenance plans or product upgrades when appropriate
- Stay current with hot tub technology, water chemistry, and industry best practices

**What We’re Looking For**
- Excellent communication skills—verbal, written, and interpersonal
- Strong technical problem-solving ability
- Experience in hot tub or pool maintenance is a strong asset
- Familiarity with water chemistry and balancing chemicals
- Ability to manage inventory, tools, and service logs
- Proficiency with Microsoft Outlook, Word, and Excel
- Self-motivated, detail-oriented, and organized

**Nice to Have**
- Experience building spa packs or similar equipment
- Comfort using digital tools for service tracking and customer communications
- Upselling or service plan recommendation experience

**Why Join Us?**
- **Competitive salary**: $60,000-$65,000 per year
- **Comprehensive benefits**:

- paid by the company
- **Paid time off**:

- **On-site parking**:

- **Growth opportunities**: We’re expanding, and we prioritize internal promotions
- **Supportive culture**: Your skills and input are truly valued

**Location**: On-site at our production facility — **Unit 15, 330 Gage Avenue, Kitchener, ON**

**How to Apply**

Pay: $60,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off

Work Location: In person

Expected start date: 2025-08-11

  • Customer Service

    2 weeks ago

    Kitchener, Ontario, Canada Driven Brands Inc. Full time

    Company:Driven BrandsDriven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change, Meineke Car Care Centers, Maaco, 1-800-Radiator & A/C, Auto Glass Now, and CARSTAR. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.Headquartered...

  • Customer Service Representative

    2 days ago

    Kitchener, Canada Dufferin Concrete - A CRH Company Full time

    Job ID: 496658 Work Type: Contract It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world - class team. Make your mark! You will be a successful addition to our team if you look at change as an opportunity...

  • Customer Service Specialist

    2 weeks ago

    Kitchener, Canada InnovOak School Full time

    **InnovOak School is Growing!** As Kitchener Waterloo’s newest private school, InnovOak School offers a quality educational program beginning in JK and continuing until Grade 12. Our school is located in the Innovation and Heritage Districts in Kitchener where we are building our school space in the Historic Greb Shoe Factory. We have an immediate...

  • Customer Service Representative

    5 days ago

    Kitchener, Canada PGW Auto Glass ULC Full time

    **Duties/Responsibilities**: - Call center functions to provide quality customer service. - Ensure the company establishes and maintains constant communication with customers. - Knowledgeable on all aspects of product inventory which may include, data entry, cancellations, credits, invoicing and/or customer service inquiries. - Generate sales/buys from...

  • Customer Service Representative

    2 weeks ago

    Kitchener, Canada Culligan Water Full time

    Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **We want you to join our growing team at our KITCHENER location as a CSR! The hours for this position are Friday 9:30 a.m. to...

  • Customer Service Technician

    2 weeks ago

    Kitchener, Canada Air Liquide Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We...

  • Customer Service Administrator

    2 weeks ago

    Kitchener, Canada Transit Petroleum Full time

    Transit Petroleum, along with its sister-companies, Hogg Fuel & Supply and Transit Lubricants Ltd., is an independently owned and operated distribution company headquartered in Kitchener, Ontario. Our collective companies have been active members of many communities in Ontario for over 145 years. Through our fleet of trucks based in Waterloo Region,...

  • Customer Service Rep

    1 week ago

    Kitchener, Canada AirBoss of America Corp. Full time

    Position Overview As the Customer Service Representative, you will be supporting our customers as our first point of contact. Responsible for servicing our customers, maintaining, and growing relationships, processing orders, invoicing/credits, data entry, and order management. The individual will be self-motivated, and able to work under pressure in a...

  • Customer Service Specialist

    1 week ago

    Kitchener, Canada Convoy Supply Full time

    Dental Insurance - Disability Insurance - Health Insurance - Life Insurance **CUSTOMER SERVICE SPECIALIST** Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a...

  • Customer Service, Loan

    1 week ago

    Kitchener, Canada Fairstone Full time

    Are you looking for a career that suits you? You’re in luck! Come join Fairstone, Canada’s leading provider of responsible lending solutions to underserved Canadians. We are recruiting the best talents to join our diverse team in our Kitchener, ON branch. About the Role As a Lending Specialist, you will report to the Branch Manager and your main...