Customer Service Representative

2 weeks ago

Kitchener, Canada Culligan Water Full time

Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.

**We want you to join our growing team at our KITCHENER location as a CSR The hours for this position are Friday 9:30 a.m. to 6:00 p.m. and Saturday 9:00 a.m. to 4:00 p.m.**

The Customer Service Representative is responsible for providing support to our customers and our sales, delivery, and service teams.

**Responsibilities**:

- Assist customers in person and on the phone in a professional manner
- Set up deliveries and book service calls
- Process new contracts, create customer accounts, and schedule installations, as required
- Print and distribute service work orders and route tickets, close work orders, and bill out once completed
- Promote and up-sell products and services to new and current customers
- Book walk-in and phone sales leads with Sales Team
- Make accounts receivable collections and related calls, forward outstanding invoices as requested
- Handle money, run the cash register and POS machine, balance cash, prepare bank deposit, UEI payment transactions, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc

**What we're looking for**:

- Outgoing, friendly, and a desire to help people
- Excellent interpersonal and phone communication skills
- Ability to multitask and work in a fast-paced environment
- Previous customer service experience
- Intermediate computer knowledge
- Ability to lift 50 pounds

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Application question(s):

- Are you able to lift 50 pounds?

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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