Customer Service Representative

1 day ago

Kitchener, Canada Dufferin Concrete - A CRH Company Full time

Job ID: 496658

Work Type: Contract

It is a great time to join the CRH Canada team CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.

We are building a world
- class team. Make your mark

You will be a successful addition to our team if you look at change as an opportunity to develop and contribute to the business. You will be successful in your role if you like partnering with the business, presenting new ideas and providing excellent customer service.

Dufferin Concrete, A CRH Company is currently hiring a **Customer Service Representative** to join their growing team

**Who we are**
Recognized as one of Greater Toronto's Top 100 Employers, Dufferin Concrete has been a trusted supplier, providing the materials, expert advice and value-added services to build roads, highways, schools, homes and buildings in Southern Ontario.Our network of 28 plants and over 400 ready-mix trucks provide a variety of standard and custom concrete mixes to meet technical specifications for commercial, industrial, institutional, and residential construction customers. We have earned our reputation as one of the most trusted, experienced, and quality-driven concrete suppliers in Canada, with over 100 years of service in the building materials industry.

CRH is a leading provider of building materials solutions that build, connect and improve our world. Employing 78,500 people at 3,390 operating locations in 29 countries, CRH has market leadership positions in both North America and Europe.

**Location**:Kitchener, ON
**Term**: This is a one year contract

**Responsibilities**:

- Reporting to the CSR Lead, the Customer Service Representative (CSR) is responsible for delivering an exceptional customer experience throughout the dispatching process
- Various administrative duties may be assigned based on departmental needs
- Serve as the main point of contact for account and COD customers throughout the ordering process, receiving approximately 80 to 100 calls per day.
- Accurately enter new orders and changes in the Command Concrete dispatching software.
- Respond to customer inquiries and provide customers with updated information regarding their deliveries in an efficient and professional manner.
- Distribute orders among various concrete plants based on the project location, fleet limitations and product availability within the delivery region.
- Handle customer concerns and complaints by troubleshooting service and quality related issues; providing real-time solutions to satisfy the customer’s needs.
- Uphold the company’s commitment to Environmental and Health & Safety.

**Requirements**:

- High School Diploma
- 1-3 years of work experience
- Related construction field experience is an asset
- Computer Proficiency - experience with Microsoft Office and Google Maps; Command Concrete is an asset

CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.

  • Customer Service Representative

    2 weeks ago

    Kitchener, Canada Handyman Connection - KW, Cambridge, Guelph & Brantford Full time

    Handyman Connection of Kitchener is locally owned and operated, we are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast-paced local office of a National Franchise with an opening for a Part-Time Customer Service Representative. Our customers are seeking additional office support for...

  • Customer Service Representative

    2 weeks ago

    Kitchener, Canada Kitchener Collision Repair Experts Full time

    _**Collision Repair Experts Kitchener is looking for a Customer Service Representative to join their team!**_ Your role as a customer service representative is to ensure that the customer receives a legendary customer service experience. **Duties**: Greets customers upon intake and delivery of vehicles Inspects vehicles for accident related and prior...

  • Customer Service Specialist

    1 week ago

    Kitchener, Canada Service Experts Canada Full time

    Overview: **Customer Service Specialist** **Reports To**:General Manager and/or Office Manager **Status**: Full-time, Regular **Category**: Customer Service **Location Name**: Enercare - Hammond **Location Address**: Kitchener, ON **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts Team?** Our team...

  • Customer Service Representative

    5 days ago

    Kitchener, Canada Handyman Connection - KW, Cambridge, Guelph & Brantford Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast-paced local office of a National Franchise with an opening for a part-time Customer Service Representative. Our customers are seeking additional office support for our growing...

  • Customer Service Representative

    2 weeks ago

    Kitchener, Canada Dufferin Concrete - A CRH Company Full time

    Job ID: 487945 Work Type: Contract Dufferin Concrete, A CRH Company is currently hiring a **Customer Service Representative** to join their growing team! **Who we are** Recognized as one of Greater Toronto's Top 100 Employers, Dufferin Concrete has been a trusted supplier, providing the materials, expert advice and value-added services to build roads,...

  • Customer Service Representative

    4 weeks ago

    Kitchener, Canada U-Haul Full time

    Location:555 Fairway Rd S, Kitchener, Ontario N2C1X4 CanadaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul companyu2019s exceptional service and...

  • Customer Service Representative

    1 week ago

    Kitchener, Ontario, Canada U-Haul Full time $40,000 - $60,000 per year

    Location:555 Fairway Rd S, Kitchener, Ontario N2C1X4 CanadaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and...

  • Customer Service Representative

    1 week ago

    Kitchener, Canada Krug Inc Full time

    Founded in 1880, Krug is well recognized as a leader in the design and manufacturer of high-quality business and healthcare furniture. For over 140 years, Krug’s reputation has been built on the principles of integrity and dignity in its relations with its staff, customers, suppliers, and the communities in which it operates. Krug is known for our...

  • Customer Service Representative

    3 weeks ago

    Kitchener, Canada Precise ParkLink Full time

    Precise ParkLink is a leading provider of parking solutions with a broad customer base across Canada. We are dedicated to delivering innovative solutions and exceptional service. As part of our ongoing growth, we are looking for a skilled and motivated Terminal Programmer to join our team and contribute to the development and support of our parking terminal...

  • Customer Service Representative

    2 weeks ago

    Kitchener, Canada H2O4Life Full time

    Customer Service Representative  Join H2O4Life – a proudly Canadian company dedicated to providing sustainable water solutions.We offer competitive pay, performance bonuses, and paid training — no prior experience required. This is a Monday to Friday position with no cold calling — all appointments are pre-scheduled.You’ll meet with homeowners to...