Analyst Ii, HR Operations

**Overview**

Primarily responsible for service delivery of Global Total Rewards (GTR) services through process reviews, vendor management support and escalation support on an ongoing basis. Strive towards the best in class results specific to operational efficiency, client experience & satisfaction and ongoing service level performance. The scope of the work will include acting as the interface between BSC teams (HRBPs, CoEs - Global Total Rewards) and the third-party service providers like NorthgateArinso, ETrade, SuccessFactors, etc. delivering the related HR Services.

**Snapshot of Responsibilities**:

- Primarily responsible for service delivery support within North America (Canada). Key responsibilities will include but not be limited to:

- Ensure accuracy of employee data in SuccessFactors through data validation support.
- Support the HR Technology team by executing operational activities (system file creation, data loads, reconciliation & test support).
- Support issue resolution along with CoEs & HR Technology by participating in root-cause analysis and providing ideas to address issues systemically.
- Provide a continuous improvement focus and support GTR CoE to improve core CMS processes and other CoE processes.
- Coordinate optimization and updates to HRSC processes (methods & procedures).
- Support vendor governance and best practices including service level management, contract management (renewal, invoice payments, spend optimization and relationship management).
- Partner with GTR CoE across analyst levels to build a roadmap of new capabilities to be delivered in future and address requirements with respect to the specific CMS, Open Enrollment, ESPP, etc. business processes.
- Identifies opportunities to improve the efficiency and effectiveness of the systems and process being examined (process improvement/reengineering projects).
- Participates in special projects as they arise, including compliance reviews, audits, and supporting and program specific requirements.
- Other duties as required.

**What you bring to the team**:

- Bachelor's degree or equivalent experience
- Service delivery experience in business processes with additional third-party management experience will be helpful
- Experience in managing metrics driven organization and services
- Understanding of the Value Improvement philosophy and lean business processes methodology
- Demonstrated ability to work well in a team environment with a matrix structure
- Demonstrated multi-tasking capabilities and ability to work in multi-cultural global environment
- Experience with Compensation & Equity, preferred
- Experience with SuccessFactors, preferred
- Previous BSC experience, preferred

**What we have to offer**:

- Comprehensive total rewards package, including bonus, RRSP or 401k employer matching, tuition reimbursement, health & dental benefits, and a health or lifestyle (your choice) spending account.
- Generous paid time off, including vacation, personal emergency leave days, a paid day for volunteering (to a charitable organization of your choice), as well as paid time off for moving, your wedding/civil union ceremony, jury duty, and vaccination.
- Paid week off between Christmas and New Years, separate from your vacation days
- A strong commitment to mental health and well-being, including a company-paid meditation app, meditation rooms in some buildings, fully trained Mental Health First Aid staff members, and weekly yoga/HIIT/Pilates/mindfulness online professionally-led classes for all employees.
- Headquarters based roles offer functional outdoor spaces (bring your laptop to one of multiple wi-fi connected outdoor patios to work) and access to a beautiful ravine trail system for lunchtime walks
- Employer subsidized gourmet, high-quality, healthy meals available onsite, freshly delivered multiple times a week.
- Strong senior leadership commitment to Inclusion and Diversity; many opportunities to join I&D committees and spearhead I&D initiatives; employer-hosted roundtables with external experts, guest speakers and workshops/celebrations.
- Formal mentorship program, robust biweekly internal networking events and multiple communication streams open to senior management for all employees to provide continuous feedback
- Employee-friendly work environment, with opportunity to participate in employee-led clubs (for example, book club, French club, gardening club, rock climbing club, boardgame club, tea club), and support to create new clubs
- Employee recognition rewards platform (Guusto) - receive gift cards as recognition for a job well done
- Quarterly Values in Action awards - a peer to peer recognition program aligning with our four Core Values (Employee Development, Corporate Social Responsibility, Technological Leadership and Customer Service)
- Formal leadership training programs for leaders and non-leaders to develop their careers
- Purposeful work that drives career development, with opportunities to lear