Systems Analyst

2 days ago

Mississauga, Canada Open Text Corporation Full time

**Systems Analyst - SuccessFactors, LMS**:

- Req id: 35669- Mississauga, ON, CA Richmond Hill, ON, CA Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

**The Opportunity**:
This individual will report to the Director, IT- HR & Comp and Learning Management Systems (LMS), and be able to effectively interact with the business partners and technical and operational resources.

**You Are Great At**:
The Systems Analyst will have the following responsibilities:

- Responsible for end-to-end LMS product configuration, testing, and maintenance to support changes provided by business owners.
- Reviews global design for LMS based on different use cases by the business owners.
- Log incident tickets with LMS support and ensure timely follow-up for resolution.
- In collaboration with the HRIS team, provide impact analysis and regression testing for proposed changes to the HRIS, Scheduling Systems, Payroll, and/or any downstream systems or financial reporting as required.
- Collaborate with stakeholders and other business functions to design/maintain processes that will improve overall system effectiveness and efficiency.
- Collaborate with Business Analysts, Project Leads, and IT team to resolve issues and ensure solutions are viable and consistent.
- Enforce enterprise IT policies, procedures, and compliance within the HR IT work structure.
- Create and maintain supporting technical documents pertaining to the platform and process.
- Develop and implement continuous improvement strategies that address problem areas while staying up to date with current system releases.

**What It Takes**:

- Bachelor’s degree or equivalent in relevant discipline
- Experience with full cycle (end-to-end) implementation of a Learning Management System.
- Strong understanding of Learning Management Systems specific business processes
- Experience with Docebo is preferred.
- Experience with the SuccessFactors suite (including but not limited to EC, RCM, RMK, ONB 2.0, PMGM, Compensation, and Analytics) is nice to have.
- Knowledge of Microsoft Visual Studio, IIS, and Microsoft SQL server is nice to have.
- Self-starter that can work effectively as part of a team or individual contributor.
- Strong skills, including analytical thinking, problem-solving, and superior communication, presentation, and interpersonal skills.

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