Technical Support Representative
5 days ago
Work Term: Permanent
- Work Language: English
- Hours: 36 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: Experience an asset
- or equivalent experience
- ** Work setting**:
- Computer hardware or software retailer/wholesaler
- ** Tasks**:
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
- ** Supervision**:
- 1 to 2 people
- ** Computer and technology knowledge**:
- Android
- iOS
- Device drivers
- Networking software
- Networking security
- Internet
- File management software
- Multimedia software
- Word processing software
- Presentation software
- Communication software
- Mac OS
- MS Office
- MS Windows
- Spreadsheet
- ** Work conditions and physical capabilities**:
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Combination of sitting, standing, walking
- ** Personal suitability**:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- ** Screening questions**:
- Are you available for the advertised start date?
- Do you have previous experience in this field of employment?
- ** Other benefits**:
- Free parking available
- On-site amenities
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