Technical Services Representative

We’re searching for a Technical Service Representative. Are you searching for new possibilities?
Westland Insurance Group Ltd has an exciting opportunity for a Technical Service Representative (hybrid) in our Private Client Services department in Surrey, BC at our Head Office. This is a fantastic role for someone passionate about providing personalized service to high-net-worth clients while ensuring smooth operations and exceptional administrative support.
Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and conferences.
Discover what’s possible, with Westland.
The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of clients, communities, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.
As a Technical Service Representative, you will be responsible for delivering high-quality administrative support and maintaining accurate client records. You will be pivotal in assisting with policy documentation, handling client inquiries, and ensuring the efficient coordination of client services in the high-net-worth space.
Interested in learning more?
**Why you'll love Westland**:

- An open, flexible and welcoming workplace
- Plenty of opportunities to grow and learn
- Autonomy to drive your own success
- Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
- A total rewards program that takes care of your financial, physical, and mental health
- Flexible paid Values Days to celebrate days important to you
- Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients

**Why we’ll love You**:

- You’re a natural people person, with a friendly, welcoming attitude that makes clients feel at ease
- You prioritize customer service, delivering timely and professional responses
- With your sharp attention to detail and exceptional organizational skills, you thrive on juggling multiple priorities
- You’re experienced in insurance, with a passion for high-net-worth clients
- Bonus Insurance Broker Level 1 License or willingness to obtain

**Once here, you'll**:

- Be the key to keeping our client records and policy documents organized and up-to-date, ensuring everything runs smoothly behind the scenes
- Collaborate closely with brokers and underwriters to streamline workflows, making sure every administrative task is handled seamlessly
- Review and prepare policy documents, ensuring they meet regulatory standards and are error-free
- Stay on top of department communications, handling inquiries swiftly and professionally to keep operations moving forward
- Assist in crafting personalized insurance packages that meet the unique needs of high-net-worth clients, delivering a tailored, high-touch experience
- Continuously look for ways to improve our processes, driving efficiencies that make a real impact on client satisfaction
- Build strong relationships across teams, contributing to a collaborative environment and ensuring we exceed our clients’ expectations

Want to get to know each other better? Send your resume our way.
You belong here
We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation.