Front Desk Agent

2 weeks ago

North Vancouver, Canada North Vancouver Hotel Full time

**Requirements**:

- Must be fluent in English
- Must be flexible in scheduling
- Hospitality experience is a definite asset
- Familiar with customer service environment
- Experience with any PMS an asset

**Responsibilities**:

- Efficiently and accurately dealing with all guest transactions
- Register guests and assign rooms, accommodate special requests
- Handle credit card and cash payment according to standard policies and procedures
- Use of proper telephone etiquette, adhering to Front Office Standards, answering all calls in a timely and professional manner
- Provide reservation and rate information as required.
- Sell rooms to walk-in guests, using suggestive selling techniques, showing rooms, and negotiation.
- Cooperate with other departments to ensure smooth hotel operation
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and day rooms etc.
- Coordinates guest room maintenance work with the maintenance department
- Reports any unusual occurrences or requests
- Maintains the cleanliness and neatness of the front desk area
- Have a strong knowledge of the hotel and local area.
- Understands room status and room status tracking
- Knows room locations, types of rooms and all hotel amenities
- Is an expert on the local area and makes recommendations on services that will meet the guest's needs

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 24 per week

**Salary**: From $18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- 8 hour shift
- Evening shift
- Morning shift
- Weekends as needed

Ability to commute/relocate:

- North Vancouver, BC V7P 3B6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Front desk: 1 year (required)
- Administrative experience: 1 year (required)

Work Location: In person

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