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Front Desk Agent

2 weeks ago

North Vancouver, Canada Pinnacle Hotel at the Pier Full time

**Summary**

The Pinnacle Hotel at the Pier, a unique boutique style property, is seeking for front desk agent who will serve as an ambassador for the Hotel. The individual must be a multi-functional individual who is driven to always exceed our residents & guests’ expectations. This position will include some shifts working front desk at our Health Club, in addition to the Hotel Front Desk

**Specific Duties and/or Job Responsibilities**
- Provide courteous, prompt, professional and attentive guest service up to the highest Standards at all times whilst on the desk developing a personal rapport the guests.
- Keeping yourself aware of procedural and/or policy changes by reviewing the log book and memo board upon shift arrival; record important and relevant items as required therein
- Cashiering duties including posting charges, handling an individual cash float, debit, credit cards and billing settlements at the end of your shift.
- Answer and direct the multi-line telephone console calls in a professional and consistent manner responding to any inquiries and/or reservation bookings
- Responsible for the registration of arriving guests and checking out departing guests.
- Check for, review and input any reservations received on the fax machine and over the telephone during your shift
- Take delivery of any packages and/or mail received at the Front Desk for in house and arriving guests or other departments as required arranging for prompt delivery.
- Must possess fluent knowledge of the city and geography, keeping abreast of arts & entertainment and local trends, restaurants & tourist attractions
- Complete all duties in an expedient fashion as assigned by the Guest Services Manager & Executive Team.
- Other duties as assigned.

**Job Requirements**
- Self motivated, responsible, organized and task oriented.
- Fluent in English. Proficiency of a second language would be an asset.
- Knowledge of Microsoft Word, Excel and Outlook.
- Ability to work flexible hours including holidays, weekends and overnights.
- Must be able to stand or sit for an 8-hour shift.
- Ability to work in a team environment.
- Must have a passion for delivering outstanding guest services.
- Must be able to lift 50 pounds and assist with guest luggage

**Education & Experience**
- Hotel Front Desk experience or college education in the hospitality field required.
- Occupation First Aid Level 1 would be an asset.

**Job Types**: Full-time, Permanent

Pay: $20.79-$27.42 per hour

Expected hours: 32 per week

Additional pay:

- Commission pay
- Overtime pay

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Ability to commute/relocate:

- North Vancouver, BC V7L 0B1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- hotel front desk: 1 year (required)

Work Location: In person

Expected start date: 2024-11-04