Front Desk Agent

1 week ago

Vancouver, Canada Pan Pacific Vancouver Full time

***:
This Front Desk Agent is responsible for registering guests into the hotel and checking out departing guests, acting as an ambassador to the Pan Pacific at all times.

**KEY RESPONSIBILITIES**:
***:
**The key responsibilities of the Front Desk Agent include but are not limited to**:

- Register guests arriving to the hotel and checking out departing guests.
- Provide courteous, prompt, professional and attentive guest service at all times, developing a personal rapport with guests; ensuring they receive a positive first and last impression of the Hotel.
- Cashiering duties including posting charges, handling individual cash float, debit, credit cards and billing settlements at the end of the shift.
- Answer and direct multi-line telephone console calls in a professional and consistent manner to solve any inquiries and/or reservations bookings.
- Take delivery of any packages and/or mail delivered to the Front Desk for in house and arriving guests and arranging for prompt delivery.
- Enter data into the computer; store luggage; report equipment problems and/or damage.
- Provide local information to the guests, keeping abreast of arts & entertainment and local trends, restaurants and tourist attractions.
- Interacts with other departments in a professional and courteous manner.
- Ensures that assigned duties are completed during the course of a shift; restocks all necessary items during the course of a shift
- Understands the need and willingness to work in other related departments during peak periods as required (i.e. Reservations, Pacific Club)
- Perform other job-related duties and special projects as assigned

**COMPETENCY REQUIREMENTS**:

- Must possess excellent interpersonal skills with excellent communication and observational skills; contributes an energetic and positive attitude to the hotel atmosphere.
- Must have demonstrated the ability to work effectively under pressure and have the ability to handle high volumes of challenging guest-related interactions with professionalism.
- Must be extremely well organized and detail oriented; ability to be able to balance technical and guest service successfully is critical.
- Maintain highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates; Maintain professional business confidentiality as required.

**Physical Requirements**
- This position involves long periods of standing and prolonged computer use, additionally this position requires lifting of luggage for storage.

**SELECTION CRITERIA**:
***:
**Qualifications and Technical Experience**:

- Previous experience in a guest service position and/or front desk experience are preferred.
- Ability to sell and/or up-sell; sound knowledge of hotel policies and procedures including safety procedures; cash handling skills; knowledge of Hotel rates and other relevant information
- Opera experience is considered a strong asset
- Fluent written and spoken English is mandatory; additional language(s) is considered an asset
- Serving It Right Certificate is a requirement

  • Front Desk Agent

    7 days ago

    Vancouver, Canada Pan Pacific Vancouver Full time

    ***: This Front Desk Agent is responsible for registering guests into the hotel and checking out departing guests, acting as an ambassador to the Pan Pacific at all times. **KEY RESPONSIBILITIES**: ***: **The key responsibilities of the Front Desk Agent include but are not limited to**: - Register guests arriving to the hotel and checking out departing...

  • Front Desk Agent

    7 days ago

    Vancouver, Canada Pan Pacific Vancouver Full time

    ***: This Front Desk Agent is responsible for registering guests into the hotel and checking out departing guests, acting as an ambassador to the Pan Pacific at all times. **KEY RESPONSIBILITIES**: ***: **The key responsibilities of the Front Desk Agent include but are not limited to**: - Register guests arriving to the hotel and checking out departing...

  • Front Desk Agent

    2 weeks ago

    Vancouver, Canada Gohvan Film Production Inc. Full time

    **Job Positions**: Front Desk Representative Part-time/Full-time **Company**: The Goh Van Film Production Inc. aspires to be an A-class film production company in Vancouver, which has the full capacity of Development, Pre-production, Production, Post-Production and Distribution. Established in Vancouver since 2016, with a focus on post-production (film...

  • Front Desk Agent

    4 days ago

    Vancouver, Canada Best Western Plus Chateau Granville Full time

    **Front Desk Agent - full time** As a Front Desk Agent with Best Western Premier Chateau Granville Vancouver, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit. **Summary of...

  • Front Desk Agent

    2 weeks ago

    North Vancouver, Canada Pinnacle Hotel at the Pier Full time

    **Summary** The Pinnacle Hotel at the Pier, a unique boutique style property, is seeking for front desk agent who will serve as an ambassador for the Hotel. The individual must be a multi-functional individual who is driven to always exceed our residents & guests’ expectations. This position will include some shifts working front desk at our Health Club,...

  • Front Desk Agent

    1 week ago

    Vancouver, Canada Century Plaza Hotel Full time

    The **Century Plaza Hotel** in Downtown Vancouver is seeking full time **Front Desk Agent.** As Front Desk Agent, you will provide that critical first impression to our guests and have a natural passion for delivering exceptional service, welcoming and serving guests in-person and over the phone every day. You will be adept at solving problems, comfortable...

  • Front Desk Agent

    2 days ago

    Vancouver, Canada Rosewood Hotel Georgia Full time

    **JOB TITLE**: FRONT DESK AGENT **DEPARTMENT**: FRONT DESK **REPORTS TO**: FRONT OFFICE MANAGER **OVERVIEW/BASIC FUNCTION**: Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors. **RESPONSIBILITIES**: - Maintain complete...

  • Front Desk Agent

    2 weeks ago

    Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full time

    We are looking for our next great colleague to take on the role of Front Desk Agent. Are you guest focused, enthusiastic, and passionate about delivering outstanding guest service? Interested in working with a supportive team and creating unforgettable guest experiences? Pinnacle Hotel Harbourfront is the place you want to work. **Key Responsibilities**: -...

  • Front Desk Agent

    2 days ago

    Vancouver, Canada Rosewood Hotel Group Full time

    **General Information**: - Country/Region - Canada - Province/City - Vancouver, B.C. - Location - Rosewood Hotel Georgia - Department - Rooms - Front Office - Job Type - Full-time Permanent **JOB TITLE**: Front Desk Agent **DIVISION**: Front Office **REPORTS TO**: Front Office Manager **ABOUT ROSEWOOD HOTEL GEORGIA** Rosewood Hotel Georgia combines the...

  • Hotel Front Desk Agent

    1 week ago

    Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...