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Customer Service Specialist

2 weeks ago

Concord, Canada Mainline Fire Protection Inc. Full time

**Company Background** Thank you for your interest in our company Mainline Fire Protection is a growing leader in Toronto’s fire protection industry. We provide comprehensive, state-of-the-art fire and life safety solutions tailored to every industry. We sit in the "sweet spot" between large firms and independent contractors, offering the personal touch of a smaller company while providing the expertise and resources of a larger one. This is an incredibly exciting time at Mainline—our rapid growth means that those who join us now will play a significant role in shaping the future of our company. **Why Join Mainline Fire?** At Mainline, you’re more than a number—you’re a crucial part of a team making a real difference. As a people-first organization, we recognize the strength of diversity. Our priority is to foster a safe, supportive environment where mutual respect and teamwork empower everyone to succeed. Ready to be part of something impactful? Let’s make a difference in fire protection—together. **Position Summary** We’re seeking a **Customer Service Specialist** to lead and enhance our customer experience. This dynamic role combines administrative expertise, strategic problem-solving, and relationship-building. As a key point of contact for customers, you’ll help foster loyalty, resolve complex situations with diplomacy, and elevate our service offerings to new heights. **Primary Responsibilities** - Act as the primary point of contact for customer inquiries, providing timely and professional support. - Handle escalated customer service situations with diplomacy, finding strategic solutions that build trust. - Proactively develop strong, long-term relationships with customers to encourage loyalty and repeat business. - Maintain and organize customer profiles, ensuring information is accurate and up to date to support seamless service delivery. - Collaborate with technicians and office staff to streamline communication and ensure customer needs are met and exceeded. - Identify opportunities to improve and audit customer service processes, implementing best practices. - Represent the company’s values and commitment to excellence in every interaction. **What We’re Looking For** - Proven experience in customer service, ideally in a leadership or specialist role. - Exceptional communication and interpersonal skills, with the ability to handle challenging situations diplomatically. - Strong organizational skills and attention to detail to manage administrative tasks effectively. - Proactive problem-solver with a strategic mindset. - Tech-savvy and comfortable using customer management software; experience with service industry tools is a plus. - A collaborative team player who thrives in a dynamic, fast-paced environment. - Confident leadership abilities, including the capability to inspire and guide a team toward achieving goals. **What We Offer** - **Competitive Benefits**: Industry-leading wages, health and dental coverage, and other perks. - **Growth and Development**: Tailored training programs, mentorship, and opportunities for career advancement. - **People-First Culture**: A supportive workplace that values mutual respect, teamwork, and diversity. - **Team Appreciation**: Regular team celebrations and events to recognize hard work and success. **Job Types**: Full-time, Permanent Pay: From $50,000.00 per year **Benefits**: - Company car - Company events - Dental care - Extended health care - Life insurance - On-site parking - Paid time off - Vision care Schedule: - Monday to Friday Work Location: In person Application deadline: 2024-12-13