Intermediate Business Analyst

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**Job Description
**Are you looking for unlimited opportunities to develop and succeed? Are you looking to work on initiatives that makes a difference in a flexible and supportive environment, while helping customers achieve their dreams and aspirations?

What if I told you we’re working towards modern tools and processes including Agile, Human Centered Design, Microsoft Power Platforms, and Jira? That we are keen to innovate and we’re growing?

At Manulife Bank, we believe banking products are an integral part of every Canadian's financial plan. As one of Canada's youngest banks, we are growing at an unprecedented rate and need people with the skills, energy, and drive to maintain our position. We offer competitive compensation and a supportive work environment with flexible hours.

**What will I be doing?**

As an Intermediate Business Analyst, you will be key to help drive Manulife Bank’s continued growth and success. Your role will have a heavy focus on process mapping, analyzing business needs, and creating business requirements and stories. You will join forces with other talented people to identify process efficiencies, recommend innovative low-tech solutions, and help make the solution a reality. Then you start on the next challenge and do it again If you thrive on this type of work - then we need your people-smarts and keen mind as an Intermediate Business Analyst on our Operational Initiatives Team.

**Your responsibilities would include:
- Conducting current state analysis and documenting business processes.
- Using your analytical skills and critical thinking to ask questions, understand our business drivers and needs, and bring order and precision to scope and requirements on Operational initiatives.
- Using a variety of requirements modelling techniques - such as user stories, process mapping, acceptance criteria, and business rules - to convey information.
- Capitalizing on your ability to build and foster positive, effective relationships to strengthen your partnership with key stakeholders.
- Delivering documented solution requirements so that everyone has a clear and consistent understanding of the proposed solution.
- Using your strong communication skills to lead/collaborate with working groups and present information to all levels within the company.
- Preparing our business partners for changes that are introduced and articulating what it will mean for _them _specifically.
- Using your problem-solving skills and sound judgement to make business decisions that drive results and solve customer problems.
- Influencing your teammates with your good humor and passion for your role

**Qualifications**:
**Am I right for the job?
- You put the customer at the centre of everything you do.
- The analysis profession isn’t new to you. You’ve spent three (3) years or more growing your knowledge, skills, and experience in this line of work and you have a clear track record of success in supporting or leading small or medium sized initiatives.
- You are experienced and have utilized the following technologies:

- Microsoft Power Platform (Power Automate, Power BI)
- MS Office 365 (Word, Excel, SharePoint, MS Bookings, Visio)
- You serve as a thought leader for low-tech/no-tech solutions to drive value for the business
- You are a strategic thinker with the ability to think conceptually beyond day-to-day business realities and to effectively consider downstream impacts.
- You successfully manage competing priorities like a champion.
- You maintain your composure and best-self during challenging times or challenging interactions.
- You’re a capable and innovative problem-solver using sound judgement to make business decisions that drive results and solve customer problems.
- You know how to build successful relationships with your coworkers and mesh naturally in an environment with geographically and culturally diverse cross-functional teams.
- You are accountable - you make it happen, you own it, and you find solutions.

**So, what’s next?**

If you're interested in the idea of joining our team don't let this complete list of items deter you. Send us a resume and a cover letter telling us about yourself and why you want to work with us. We are looking for our next great team member - and we want to hear from you

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer