Business Analyst

At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today.
**Position Title**: Business Analyst - S&R Operations
**Reports To**: Manager, Operational Planning, Support and Communications
**Department**: Savings & Retirement
**Term**: Permanent Full-Time
**Work Arrangements**: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.
**The Opportunity**: As a Business Analyst at Equitable, you will focus on identifying business needs and solving problems to help the business meet its goals and objectives. This will be achieved by aiding in the development of competitive and profitable products, the implementation of strategies to improve efficiency and productivity, and increasingly, the expansion of technology to improve the customer/advisor experience.
The Business Analyst accomplishes this work by researching, assessing and documenting business needs. You will learn how work is currently being conducted, and through analysis, help determine solutions to issues.
Your work will include IT, and business only projects and everything in between. At this level you will work under the direction or in partnership with an Intermediate or Senior Business Analysts, or as the sole analyst on smaller projects.
**What you will be doing**:

- Assess, research, analyze and document sponsor/stakeholder needs
- Recommend business solutions that satisfy sponsor/stakeholder needs
- Consult and coordinate with stakeholders to design and map business processes and procedures
- Lead Business Requirement sessions and identify, track and escalate issues for resolution
- Prepare and consolidate requirements documentation
- Create or assist others in writing user documentation, instructions and procedures
- Support User Acceptance Testing in the development and execution of test plans/cases
- Ability to consider both sides when making decisions (corporate/client) and anticipate potential outcomes or issues
- Provide production support to the S&R Operations Team
- Facilitate meetings to ensure they stay focused, motivated and moving forward

**What you will bring**:

- 2-3 years’ experience in Business Analysis on Small to Medium Projects
- Post-secondary education or equivalent work experience
- Understanding of Project Management methodologies
- Knowledge and understanding of analysis and productivity improvement methodologies
- Knowledge of regression and user testing, and building test case scenarios
- Documentation and presentation skills
- Experience with data analysis and querying (SQL querying, VBA/macros)
- Ability to quickly assess a situation and take appropriate action
- Time management skills to complete projects within the planned time frame
- Great communication skills with the ability to work well with other team members and negotiate/influence representatives from other areas
- Strong problem solving, organizational, and analytical skills\
- High level of accuracy and attention to detail
- Strong communication skills
- Adaptability and enthusiasm for positive change
- Solid self-management and time management skills
- Willingness to take ownership of projects, and do what it takes to achieve success, even if some responsibilities/assignments land outside the scope of traditional BA work

**What’s in it for you**:

- A healthy work-life balance with employee wellness top of mind
- Annual bonus program, annual vacation allowance, and company-paid benefits program
- An additional paid volunteer day each year so you can spend time giving back to the community
- Immediate enrollment in the company’s pension program with employer matching
- Employee resource groups that support an inclusive work environment
- Tuition support and specialized program assistance
- An onsite, full-service cafeteria with a variety of daily options
- Discounts on company products and services, and access to exclusive employee perks
- Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to:

- Provide two professional references (minimum one supervisor and above)

To learn more about Equitable, we encourage you to explore our organization.
LI-Hybrid