Manager, Enterprise Technology

Reporting to the Director, Digital Strategy & Chief Information Officer, the Manager - Enterprise
Technology will be responsible for providing strategic leadership to the Enterprise Technology
team in the delivery of IT infrastructure selection, implementation, maintenance and the transition
and management of related Cloud Services. The Manager will also be responsible for the ITS
Service Desk and the Device Management team that is accountable for procurement, asset life cycle
management, including replacement and disposal of end-user devices and commercial-off-the
- shelf software (ex. PCs, Macs, laptops, tablets, printers, mobile phones, Adobe). As part of this
role, the Manager will be accountable for the successful execution of a project portfolio as well as
the optimization and effectiveness of operations. The Manager envisions medium-long term
changes, responds to risk, and identifies growth opportunities and fundamental improvement
changes. The Manager oversees the annual work plan and ensures the appropriate capacity and
capabilities are in place to deliver the required projects and operational services using staff and/or
external vendors. Working collaboratively with the ITS leadership team, The Manager will be an
inspirational leader who will drive the modernization of the IT infrastructure to support TPL’s
multiyear Digital Strategy

**DUTIES**:
**Strategy Development**

Provides input to the Toronto Public Library’s yearly business planning process and future
potential projects.

Leads the overall planning processes for Enterprise Technology and recommends cost and
or value improvement initiatives and partnering opportunities

Develops an annual work plan for the operational area/program
Ensures development and maintenance of technology that are aligned with enterprise

Leads the continuous improvement of Enterprise Technology, processes, services and

relationships
Identifies and implements innovations to minimize the current spend on services through

consolidation and efficiency
Provides regular assessment of operational risk and performance effectiveness

**Operations Management**
Develops technical and operational standards, policies and procedures to ensure the

effective, efficient and secure operation of Enterprise Technology
Leads in translating the corporate and digital strategy, business metrics and customer needs

into a plan that will meet the growing demands of TPL
Ensures the ongoing performance of Enterprise Technology, focusing on stability and

efficiency of the system & day-to-day support, and defining plans and implementing system
enhancements as required from a technical perspective

Provides decision-making on unresolvable escalations for operational issues, problems, and
service requests.

Oversees business continuity, capacity management, and disaster recovery plans for area of
responsibility.

Provides expertise on new initiatives or enhancements to determine feasibility and assign
resources to do technical work

Establishes policies, standards, and procedures ensuring compliance with overall business
strategy, standards and plan.

Leads the governance process of enterprise wide control in accordance with service level
agreements.

Evaluates operational risk exposures in existing and new business initiatives and processes.
Other duties as assigned by the manager.

**People Leadership**
Leads and mentors others who manage teams
Provides full scope of leadership responsibilities to a team of function-specific resources

including recruitment, setting/measuring performance outcomes, career
development/counseling, approval of leadership and training opportunities, and
performance management

Establishes a culture and work environment that attracts, retains and motivates the highest
caliber of technical professionals

Establishes a culture and work environment that attracts, retains and motivates the highest
caliber of employees

**Partner & Stakeholder Relationship Management**

Plans and directs activities to provide guidance and engages business leaders on their
respective operational needs and to support achievement of their business strategic
objectives

Leads and participates in various committees, workgroups, and project teams to ensure
portfolio with TPL’s current and future needs.

Ensures highly collaborative working relationships & teams through cross portfolio
engagement with stakeholders (internal customers, external partners/regulators/vendors
and customers, and Management) to enable portfolio and integrated planning.

Key decision-maker to resolve critical issues and escalations through direct engagement
with stakeholders.

Evaluates, recommends, negotiates contracts and manages ongoing relationships with
strategic vendors and service providers

Note: This role will periodically require after hours or weekend support based on operational
needs and un-planned major incidents.

**QUALIFICATIONS**:
Post-secondary education in the field of Information Technol