Manager, Operational Risk

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

The Manager, Operational Risk Management of Global Wealth and Asset Management Canada, will be responsible for assisting the Operational Risk Officer of Global Wealth and Asset Management with their mandate to design, implement and execute an effective risk governance and management program, and with overseeing operational risk mitigation activities, within the Canadian Segment of the Global Wealth and Asset Management business.

Key Responsibilities:

- Support activities to facilitate the effective implementation of the operational risk framework in Global Wealth & Asset Management Canada. This will include the following:

- Conduct Risk and Control Self-Assessments: documentation of key risks and controls and development of action plans to remediate control gaps, as needed
- Contribute to the development of Key Risk Indicators to track identified risks
- Collect, review and reconcile internal and external risk incidents/ loss events, ensure they are addressed timely, including root cause analysis
- Contribute to the design and execution of scenario analysis for key risks
- Identify emerging risks to strengthen risk oversight
- Support change management; for new products, business initiatives and strategies and assess impact on the division’s risk profile.
- Develop close partnerships and provide value-added collaboration with business and functional leaders to ensure that key risks are properly identified, managed and mitigated
- Support the development and maintenance of Global Wealth & Asset Management level Risk Appetite Statements and associated metrics
- Contribute to developing a strong risk culture and work with the business to reinforce accountability and transparency across the organization
- Provide support for risk aggregation and reporting
- A seasoned risk professional with a minimum 5 years of risk management, finance and/or audit experience
- Strong working knowledge of the wealth and asset management industry and familiar with the current regulatory environment and the risks facing Financial Institutions’
- Proven expertise and knowledge of ORM concepts and practices (Risk and Control Self Assessments, Risk Indicators, risk events, scenario analysis)
- A strong moral compass and a commitment to high ethical standards
- Strong collaboration and partnering skills and proven ability to develop effective working relationships with business and functional partners to influence decisions
- Strong program and project management skills and ability to independently manage multiple, conflicting priorities and deliver a quality result within tight deadlines,
- A highly motivated and results-oriented individual with an established track record in building effective programs and transforming strategy into action
- Highly developed business acumen with ability to synthesize complex information from various sources, identifying key points and issues
- Solid analytical and creative problem-solving skills and the ability to motivate others to implement new solutions
- Excellent verbal and written communication skills, including ability to articulate complex technical issues

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

**Manulife is an Equal Opportunity Employer**

**Salary & Benefits**

The annual base salary for this role is listed below.

**Primary Location**

Toronto, Ontario

**Salary range is expected to be between**

$84,375.00 CAD - $151,875.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dent