Manager - Risk Operations

5 days ago

Toronto, Canada Hard Rock Digital Full time

What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? We’re looking for an experienced Risk Manager to help lead and support the day‑to‑day delivery of our operational risk functions in Fraud, Payments, KYC & Verification, AML, Enhanced Due Diligence (EDD), and Responsible Gaming (RG). Reporting to the Senior Manager – Operational Risk, you’ll play a key hands‑on leadership role — managing front‑line teams, ensuring quality, handling escalations, and driving operational excellence across our growing Canadian hub. You’ll mentor and develop supervisors and analysts, oversee daily workflows, and ensure operational delivery aligns with company standards and regulatory expectations. This role requires a strong people leader who thrives in a fast‑paced environment, balancing tactical problem‑solving with strategic improvement initiatives. You’ll champion best practices, maintain high‑quality outputs, and promote a culture of accountability, customer focus, and compliance. What are we looking for? 2+ years’ experience in operational management within online gaming, payments, or fintech. Proven team leadership experience in Fraud, KYC, EDD AML, or Responsible Gaming operations. Strong understanding of regulatory frameworks and risk controls. Demonstrated experience managing escalations and maintaining quality in a fast‑paced, high‑volume environment. Excellent communication and stakeholder management skills. Hands‑on, detail‑oriented, and proactive approach to problem solving. Desirable Experience working in multi‑jurisdictional or multi‑brand operations. Knowledge of Canadian regulatory landscape for gaming or payments. Certifications such as CAMS, ICA, or equivalent compliance/risk qualifications. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay and benefits Flexible vacation allowance Flexible work from home or office hours Startup culture backed by a secure, global brand Opportunity to build products enjoyed by millions as part of a passionate team Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer). #J-18808-Ljbffr

  • Manager, Operational Risk

    1 week ago

    Toronto, Canada Green Shield Full time

    **WHO WE ARE** When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he...

  • Risk Consultant

    2 days ago

    Toronto, Canada Insight Risk Services Full time

    Risk Control Consultant - Independent Contractor Insight Risk Services is looking to hire commercial property loss control consultants, in relation with its commercial property insurance inspection business. As an independent contractor on Insight Risk Services team, you will have the opportunity to provide service to many leading insurance providers across...

  • Manager, Operational Risk

    2 weeks ago

    Toronto, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Manager Operational Risk Management

    2 days ago

    Toronto, Canada Canada Life Assurance Company Full time

    **Job Description**: This is an exciting time to join the Canada Operational Risk Management (ORM) team at Canada Life. The Canada ORM team is part of the broader 2nd line Risk and Compliance function. The group is looking to strengthen its independent risk oversight function to better support our business in appropriately managing risk. The ORM team is...

  • Manager Operational Risk

    2 weeks ago

    Toronto, Canada Manulife Full time

    As a customer-centric organization whose very purpose is helping our clients make their decisions easier, and their lives better, taking healthy risks factors into every big decision we make as a company, and as employees. Prudent risk management aligns naturally with our value of “doing the right thing.” Especially during times of great innovation that...

  • Manager, Operational Risk Management

    7 days ago

    Toronto, Canada Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....

  • Manager - Risk Operations

    6 days ago

    Toronto, Canada Hard Rock Digital Full time

    What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and...

  • Manager - Risk Operations

    3 days ago

    Toronto, Canada Hard Rock Digital Full time

    What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and...

  • Operational Risk Management Manager

    2 days ago

    Toronto, Canada Connor, Clark & Lunn Financial Group Full time

    **Operational Risk Management Manager** **Connor, Clark & Lunn Financial Group Ltd.** **Toronto, ON** **What You Will Do** - Play a leadership role in evolving the Operational Risk Management and Information Security, Business Continuity / Resiliency frameworks, policies and procedures in line with business and industry developments. - Focus on the...

  • Manager, Operations Risk

    1 week ago

    Toronto, ON, Canada Hard Rock Digital Full time

    What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and...