Manager - Risk Operations

1 week ago

Toronto, Canada Hard Rock Digital Full time

What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? We’re looking for an experienced Risk Manager to help lead and support the day‑to‑day delivery of our operational risk functions in Fraud, Payments, KYC & Verification, AML, Enhanced Due Diligence (EDD), and Responsible Gaming (RG). Reporting to the Senior Manager – Operational Risk, you’ll play a key hands‑on leadership role — managing front‑line teams, ensuring quality, handling escalations, and driving operational excellence across our growing Canadian hub. You’ll mentor and develop supervisors and analysts, oversee daily workflows, and ensure operational delivery aligns with company standards and regulatory expectations. This role requires a strong people leader who thrives in a fast‑paced environment, balancing tactical problem‑solving with strategic improvement initiatives. You’ll champion best practices, maintain high‑quality outputs, and promote a culture of accountability, customer focus, and compliance. What are we looking for? 2+ years’ experience in operational management within online gaming, payments, or fintech. Proven team leadership experience in Fraud, KYC, EDD AML, or Responsible Gaming operations. Strong understanding of regulatory frameworks and risk controls. Demonstrated experience managing escalations and maintaining quality in a fast‑paced, high‑volume environment. Excellent communication and stakeholder management skills. Hands‑on, detail‑oriented, and proactive approach to problem solving. Desirable Experience working in multi‑jurisdictional or multi‑brand operations. Knowledge of Canadian regulatory landscape for gaming or payments. Certifications such as CAMS, ICA, or equivalent compliance/risk qualifications. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay and benefits Flexible vacation allowance Flexible work from home or office hours Startup culture backed by a secure, global brand Opportunity to build products enjoyed by millions as part of a passionate team Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer). #J-18808-Ljbffr

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