Service Advisor

2 days ago

Calgary, Canada Mercedes-Benz Country Hills Full time

Mercedes-Benz Country Hills is seeking a Service Advisor with luxury brand experience.

As a Service Advisor, you are the professional “manager” of the entire customer-oriented service process. You set the standards for customer support. You see every contact with customers as a professional challenge and feel responsible for satisfying the customer’s needs and resolving their concerns.

**Responsibilities**:

- Greeting the customer, taking over the vehicle and checking the quality and accuracy of the customer and vehicle data (VIN, mileage, instrument cluster messages)
- Defining the scope of repair with the customer
- Defining and explaining the estimated time and costs to be expected
- Reminding the customer of any open work or work recommended during the last visit
- Monitoring the maintenance or repair process to ensure customer promise times are met
- Communicating to the customer any additional work that may be required as identified by the technician
- Preparing for customer consultation and coordinating vehicle handover with the customer
- Explaining the performed work and invoice to the customer
- Explaining the necessity / advantages of any additional recommended services and / or repairs
- Ensuring the customer’s vehicle is in order, conveniently parked and properly cleaned

**Background & Skills**:

- Luxury brand experience is a definite asset
- Maintain the highest level of customer satisfaction
- Honesty & reliability towards the customer, and adhering to agreements
- Ability to complete tasks independently and responsibly
- Ability to remain polite to customers, even in conflict situations
- ADP / CDK experience is a valuable asset

Hours of work: Full time hours

Work Location: 2450 Country Hills BLVD NE, Calgary

**McManes Automotive is an equal opportunity employer and an inclusive, accessible workplace.

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