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Service Advisor

2 weeks ago

Calgary, Canada HINO CENTRAL Full time

Hino Central is looking for a **Service Advisor** to join our team in Calgary**. **The Service Advisor will be responsible to provide professional, safe and reliable service to our internal and external customers. Experience with Parts is considered an asset.

**Why work with us?**

**You matter, we support you. **We pay competitive wages based on experience as well as extended health benefits, including dental.

**Commitment To Safety. **A “safety first” working environment, with modern shop equipment and tools, and a clean workspace. To go a step even further, we provide our team members PPE Allowance

**We take care of our people.** You get 50% off vehicle rentals at any DRIVING FORCE location. We offer you our company RRSP matching program, to look after your future

**Work/Life balance is important.** You get 3 weeks accrued vacation, a flexible working environment, and 5 wellness days to focus on yourself or your loved ones.

**We want you to grow.** Our fun and inclusive company culture enables our employees to grow their careers with us. You get hands-on training and a path forward in the company if you want to develop your career.

**Main responsibilities**
- Schedule appointments for truck service and repairs
- Service check-ins, triage and track workflow of vehicles through shop for a timely repair and return to service.
- Review previous work history, open recalls and outstanding services and advise customers on recommended repairs.
- Provide solution to address customer’s needs and wants
- Identify possible warrantable repairs in conjunction with the Service Manager
- Review account status and collect payments as and when required
- Filing of invoices and capturing data as required
- Consult with technicians about necessary repairs, estimates and alternative repair options.
- Distribution and allocation of work to technicians
- Communicate effectively with customers by advising on recommended repairs, services, estimates as well as warranty coverages, and giving feature/benefit presentations
- Ensure follow up to customers in a timely and efficient manner to provide ongoing updates on changes to services/vehicle repairs, estimates and repair completion
- Communicate with suppliers and vendors as required

**Qualifications**
- High school diploma or equivalent
- Previous experience in a Service Advisor role is an asset
- Valid Driver’s License with Driver’s Abstract acceptable to TDF Group’s Driver and Vehicle Safety Program
- Due to fiduciary responsibility, pre-hire Criminal Security Clearance and Credit Check is required
- Strong interpersonal, organizational and communication skills, both written and verbal
- A technical aptitude
- Must be fluent in the English language
- Parts experience considered an asset
- A commitment to customer service and a team player
- Ability to solve problems independently following company guidelines and policies
- Strong computer skills and competency in Microsoft Office, particularly Excel
- Ability to handle multiple tasks and work in a fast-paced environment

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- RRSP match
- Vision care