Collections Specialist

2 days ago

North York, Canada Greenwin Corp. Full time

**Summary**:Under the direction of the Manager, Revenue Administration, the Collections Specialist will perform all activities related to rent collection by monitoring accounts and coordinating collection efforts with the Operations Team.

**What you'll get to do**:

- Identify all tenant past-due accounts by analyzing a weekly review of receivable reports and prioritizing collection activities per the Company's guidelines.
- Contact delinquent past tenants and tenants ‘on notice’ in arrears to encourage timely payments.
- Negotiate payment terms utilizing critical thinking methods with the approval of the Manager, Residential Operations (MRO) or Director, Residential Operations (DRO), based on the established threshold levels.
- Communicate with Accounts Receivable (A/R) team to ensure legal statuses remain up to date
- Responsible for preparing and delivering letters to secure and encourage payment of overdue accounts.
- Proactively monitor and investigate accounts to obtain pertinent information to aid in collection.
- Coordinate wellness checks with MROs for overdue accounts that are 60 days and over
- Escalate problematic accounts to MRO or DRO for payment resolution where special handling may be required.
- Locate prior debtors through various skip-tracing tools and techniques.
- Coordinate the assignment of past tenants’ arrears files to the Collection Agency with A/R while ensuring follow-up with the Agency on the progress of collection.
- Prepare and maintain daily/weekly/monthly collections reports and present reports on collection activities and progress to DRO and Vice President, Finance
- Collate and extract data, producing accurate reports from various sources for submission to clients
- Adhere to all Company policies and procedures regarding rent collection
- Various tasks as required that may be assigned from time to time

**Qualifications**:

- Excellent communication skills, verbal and written
- College Diploma in Business/Office Administration preferred
- 5+ years related experience in a Collections role
- Strong organizational skills and attention to detail
- Experience in dispute/conflict resolution
- Must be computer literate with strong working knowledge of Micro Soft Excel and Word
- Strong working knowledge of Yardi
- Effective time management and customer service skills
- Ability to work in a fast-paced/high-volume environment
- Strong work ethic and self-starter

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Monday to Friday

Work Location: Hybrid remote in North York, ON M3B 2T3

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