Key Account Representative

**Key Account Representative**

Reports To

Director, Local Contract & Bid Sales

Location

Southwestern Ontario

Type

Full-Time, Salaried

Closing Date

March 6, 2025

**Company Overview**

Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.

With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. For fiscal 2024 that ended July 2, 2024, the company generated sales of more than $68 billion USD.

Sysco, one of Canada’s Best Employers 2024, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?

**Role**:
This position is responsible for helping the customer succeed while achieving specific team and individual sales and profit goals set by the company. Individuals in this position will provide an exceptional level of business to business (B2B) sales consultation, account management, customer service, and innovative solutions that differentiate Sysco in the marketplace. This role is responsible for the account management and growth of local contract sales with a minimum territory size of $12 million in annual sales. The KAR will work collaboratively with other Sysco associates including category and segment Specialists, New Market/Segment Managers, Business Development Managers, and Customer Service members to improve customer experience and maximize sales.

**Role Responsibilities**:

- Deliver the sales targets established in a detailed account plan
- Drive penetration and minimize lost business to achieve profitable sales growth and special objectives within assigned accounts
- Engage Experts to improve closed/won sales performance
- Collaborate with Business Development Managers to support growth strategy throughout customer lifecycle
- Research customer business needs and develop a mix of products and services to meet these needs
- Manage pipeline of penetration opportunities leveraging analytically generated product recommendations
- Understand Customer contracts and enforce compliance mutually
- Track expiring contracts and participate in building of new Master Service Agreement
- Offer value-added services to Customers as needed to help support growth and Customer loyalty
- Be informed of market conditions, product innovations, competitor products, prices and sales, and share information and knowledge with customers as part of a value-added service
- Answer customer’s questions about products, prices, availability and product uses
- Provide product information and practical training to customer personnel
- Communicate effectively with Sysco and Specialty Companies servicing Customers to maximize Customer experience (i.e. new location openings, order guide changes, limited time offers, etc.)
- Participate in company functions, customer visits and customer events
- Attends and participates in general sales and district meetings
- Review and analyze daily and weekly reports such as special-order requests, customer bid files, and sales/gross profit margin data
- Actively utilizes Sysco proprietary CRM tool for planning and forecasting for sales growth and maintaining updated customer files
- Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
- Is willing to work safely with mínimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.
- Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
- Perform other duties as assigned.

**Qualifications/Skills/Job Requirements (About you)**:

- Minimum of 2 years’ experience in sales
- Completion of post-secondary education or equivalent experience; CPSA designation is preferred
- Proven ability to cultivate relationships and grow sales
- Strong financial and business acumen and ability to properly plan and execute business plans
- Demonstrated skills in the area of consultative