Pr Account Director

Employment Status: Full-time

**Account Director (PR)**

**Company Description**

Citizen is a global communications agency built by and for the Modern Citizen. We wake up each morning inspired to make every conversation count, partnering with clients to grow their brands and positively impact culture. Across offices and disciplines, this is our single-minded mission.

We know our name comes with a responsibility - to our fellow Citizens inside our walls and around the globe. We live by the values of the Modern Citizen; one who is courageous, builds up rather than breaks down, and puts their efforts towards conversations that count. Conversations that inform, educate, or make life easier for our fellow citizens. We champion equity. We set the standard. We do what’s right. We believe that conversation leads to action, and action leads to impact.

**About the Role**

As an Account Director you are an important member of the senior team. You are responsible for fully owning your client base, ensuring that campaigns are running smoothly and that your teams are challenged and motivated. You write, present concepts, and develop strategies to best suit your client needs and market trends. As a client leader, you’re responsive and flexible and willing to step in and support your teams whenever needed. We are entrepreneurial and brave so are looking for individuals that want to develop innovative work that gets noticed, meaning you can establish trust with your clients so they are comfortable taking a risk with us In this role, you will:

- Actively participate in strategy and/or creative process/review alongside account lead, offering input and feedback
- Collaborate with strategy and/or creative to build plan presentations with direction from account lead
- Champion innovative work that gets noticed
- Coach team on client management
- Manage client satisfaction and loyalty
- Assume accountability for strategy & execution within agency and client standards
- Identify and resolve issues quickly
- Manage client expectations
- Consistently manage multiple teams and budgets
- Participate in new business development by increasing business with existing clients, networking and identifying prospects, and contributing to RFPs and pitches
- Assist junior team members prepare for new business presentations
- Contribute to annual business planning (accountable to portfolio plan) multiple teams and budgets
- Participate actively in hiring decisions
- Interact with and gain the trust of senior clients
- Serve as quality control and ensure only the highest quality work is delivered to clients
- Be responsible for budgets and proactive to ensure account profitability

**QUALIFICATIONS**:

- 7+ years of PR experience, agency experience preferred
- Previous management experience where you were responsible for independently managing a client and a team
- Ability to lead others and remains calm under pressure; perform regular management and coaching of staff
- Superior client relationship management skills
- A strong business acumen and comfortable dealing with analytics and financial control
- Exceptional organizational skills with proven ability to manage multiple projects at one time, be flexible, respond and adapt to changing client demands.
- A collaborative leader who is innovative and entrepreneurial
- Strong negotiation skills
- Demonstrated results in public relations work, client service and account leadership.
- Stellar writing and editing skills required.
- Passion for both traditional and digital communications.
- Ability to balance strategic thinking with plan execution.
- Strong presentation and interpersonal skills.
- Excellent at thinking on your feet.

**What’s in it for you**:
**We value the ‘whole you’**
- An innovative and entrepreneurial work environment that promotes ingenuity and individuality - with the best of colleagues, and the best of clients
- Hybrid work models and flexible hours, plus a work from anywhere policy for short-term stays in other regions
- Generous Vacation starting at 3 weeks + 1 extra week over the holidays
- Agency summer days (exact policy differs per campus and agency)
- Modern, open co-working spaces with coffee & snack bars, located in great city neighborhoods, close to shops and restaurants and easy access to public transport
- Dogs allowed, dedicated Play Room to support families and Private wellness room (in select offices)
- Team social events - holiday parties, seasonal gatherings, weekly happy hours, inspiring speakers and more

**We are obsessed with learning and being better humans**
- In-house learning & development sessions and annual career and growth conversations’
- Access to internal network of opportunities across all agencies
- Internal EDI group(s), programs & initiatives across Plus Company and opportunities to be involved in employee resource group(s)

Check out our EDI report here to learn more about our work and commitment towards equity.

**We invest in your h