Account Director

Join to apply for the Account Director role at Creator.co Looking for your next big opportunity in social media marketing? Creator connects brands of all sizes with influencers worldwide through our platform and delivers social media campaigns that drive real results. Creator is trusted by global brands and agencies, including clients such as Oakley, Groupon, Fanatics, Best Buy, Gen3, Fender, Sonos, and Lyft. If you are looking to shape the future of influencer marketing, we would love to meet you. Overview Creator is seeking an experienced Account Director to join our Customer Success team. The Account Director is the primary liaison between the company and key clients, ensuring campaigns meet objectives, are delivered on time, and provide measurable results. They will manage and mentor a team of Campaign Managers and Specialists, fostering a culture of innovation, collaboration, and excellence, and report to the Head of Client Services to assist in growing the revenue and increasing efficiency within the team. Responsibilities Client Management: Act as the senior point of contact for key clients, understanding their business goals and aligning influencer marketing strategies to meet objectives. Client Management: Build and maintain strong, lasting relationships with clients, ensuring high levels of client satisfaction and retention. Client Management: Manage client expectations, communicate performance metrics, and provide insights on campaign results. Client Management: Manage and mentor a team of Campaign Managers and Specialists, fostering a culture of innovation, collaboration, and excellence. Client Management: Act as a role model, demonstrating leadership and accountability in all aspects of work. Client Management: Collaborate with senior leadership to refine agency processes, services, and strategic direction. Campaign Oversight: Oversee the planning, execution, and optimization of influencer marketing campaigns, ensuring they are completed on time and within budget. Campaign Oversight: Monitor KPIs, prepare performance reports, and lead post-campaign analyses with actionable insights for clients. Business Growth: Identify and develop opportunities for client upselling or cross-selling, contributing to the growth of the agency. Business Growth: Support new business development by contributing to pitches, proposals, and presentations. Business Growth: Provide thought leadership, delivering presentations, content on social and recommendations to clients and internal teams. Requirements 4+ years of professional experience in social media, communications, digital marketing, or related fields 3+ years of professional experience in influencer marketing 3+ years of client management experience 2+ years of professional experience leading a team Agency experience strongly preferred Extremely high organizational skills and demonstrated resourcefulness Ability to communicate and present information effectively and concisely, both internally within a team environment, and externally with our clients Demonstrate initiative to suggest and implement new ideas Strong interpersonal and priority-setting skills to identify and determine steps needed to accomplish assigned tasks and execute with minimal feedback Ability to work in a fast-paced, dynamic environment What we offer A competitive salary and benefits package (health, dental, and vision insurance) A vibrant, dog friendly office in downtown Vancouver with the flexibility of remote work 2 days per week An inclusive environment with a team of passionate and talented individuals Opportunities for personal and professional growth, with access to industry events and conferences A supportive company culture that values collaboration, innovation, and communication The opportunity to participate in the scaling up of a thriving company including the professional and personal upside that comes with it Compensation Starting annual salary of $70,000 - 90,000 CAD Total compensation includes salary, bonus, benefits, and other perks Details Seniority level: Director Employment type: Full-time Job function: Sales and Business Development Industries: Marketing Services We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr