Treatment & Supported Living Clinical Liaison

Salary range: The salary range for this position is CAD $42.27 - $52.81 / hour Why Fraser Health?:
Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

We have a RELIEF **FULL TIME** opportunity for a Treatment & Supported Living Clinical Liasion** (with Masters Degree)**. The successful applicant will be based/assigned in **Surrey**. Working days shall be from **Monday to Friday and days off will be Saturday, Sunday and Statutory.**

Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Detailed Overview:
The Clinical Liaison provides advice on social policy legislation, participates in program planning and community development work, and supports regional contract performance activities for the Mental Health & Substance Use Bed-Based Treatment and Supported Living Programs. Liaises with Licensing and residential service providers with relation to legislative and contract compliance. Participates in contract reviews, supports contract service provider quality improvement planning, reviewing of referrals for appropriate program matching, sharing of best/preferred practices, trend analysis and safety reviews, and participates as a member of local committees and planning bodies. This position may be required to work at more than one location within an assigned geographic area.

**Responsibilities**:

- Utilizes, maintains, and participates in the evaluation of work-related systems, tools, supplies, and equipment in the provision of care/treatment by conducting clinical file reviews such as facility program, program documentation, and clinical annual reviews including program audits, client record audits, progress notes and reports, to ensure completion in accordance with established standards, policies, procedures and regulatory requirements. Maintains ongoing documentation regarding contract performance and quality assurance. Follows up on service provider reports as required.
- Processes referrals, including screening, matching and waitlist management, as assigned.
- Provides consultation and/or clinical expertise/assistance to other health care/community resources and supports and oversight bodies such as Licensing, Assisted Living Registry, and PCQO, on topics such as investigations of contracted service providers, or complaints relating to clinical, health, or safety service deliverables, for the purposes of determining appropriate resolution and optimal service provider performance. Escalates to Coordinator and/or Manager as appropriate.
- Provides clinical consultation and/or assistance to community resources such as residential service providers on complex situations on issues such as policy, resource utilization, program standards, Licensing and MHSU Assisted Living issues, in accordance with best practices, as directed by the Coordinator. Provides guidance, collegial sharing of information and/or demonstration of work methods and processes to service providers such as through developing and providing education regarding focus groups or stakeholder engagement as appropriate and requested.
- Participates in the evaluation of work-related systems, tools, supplies and equipment in the provision of care/treatment by means such as monitoring treatment and psychosocial program activities and performance, in partnership with MHC primary contacts, through activities such as regular contract performance reviews site visits, service provider program meetings, data monitoring, unscheduled visits, and participating with clients, families and community supports to ensure alignment with standards of service contracts. Follows up per contract requirements, and escalates issues as appropriate to Coordinator/Manager. Advises Coordinator regarding contract compliance issues or other concerns. Participates in contract reviews by providing relevant information and appropriate materials/reports to the Coordinator.
- Participates in the collection and maintenance of data such as service provider/facility reports, referral waitlists, bed utilization, workload statistics, monthly reports, critical incident reports, Serious Incident reports, inspection reports and complaints, by methods such as recording information into approved formats, collating data, analysing facility-specific trends, accounting for variance