Contracted Bed Based Services Clinical Liaison

Salary range: The salary range for this position is CAD $42.27 - $52.81 / hour Why Fraser Health?:
We're seeking a Contracted Bed Based Services Clinical Liaison with a Master’s in Mental Health and Substance Use (MHSU). Applicants should hold a Master’s Degree in Counselling Psychology, Social Work, Clinical Counselling, or a related allied health or social science discipline, and be eligible for registration with the relevant professional association.

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To learn more about our MHSU programs and services, read employee insights, and current job vacancies, please visit this site: Fraser Health MHSU

Detailed Overview:
The Contracted Bed Based Services Clinical Liaison provides advice on social policy legislation, participates in program planning and community development work, and supports regional contract performance activities for the community MHSU contracted bed-based program. Liaises with Licensing, Assisted Living Registry and contracted bed-based service providers with relation to legislative and contract compliance. Participates in contract reviews, supports contract service provider quality improvement planning, reviewing of referrals for appropriate program matching, sharing of best/preferred practices, trend analysis and safety reviews, and participates as a member of local committees and planning bodies. This position may be required to work at more than one location within an assigned geographic area.

**Responsibilities**:

- Utilizes, maintains, and participates in the evaluation of work-related systems, tools, supplies, and equipment in the provision of care/treatment by conducting clinical file reviews such as facility program, program documentation, and clinical annual reviews including program audits, client record audits, progress notes and reports, to ensure completion in accordance with established standards, policies, procedures and regulatory requirements. Maintains ongoing documentation regarding contract performance and quality assurance. Follows up on service provider reports as required.
- Processes and/or participates in referrals, including screening, matching and waitlist management, as assigned.
- Provides consultation and/or clinical expertise/assistance to other health care/community resources and supports and oversight bodies such as Licensing, Assisted Living Registry, and PCQO, on topics such as investigations of contracted service providers, or complaints relating to clinical, health, or safety service deliverables, for the purposes of determining appropriate resolution and optimal service provider performance. Escalates to Coordinator and/or Manager as appropriate.
- Provides clinical consultation and/or assistance to community resources such as bed-based service providers on complex situations on issues such as policy, resource utilization, program standards, Licensing and MHSU Assisted Living issues, in accordance with best practices, as directed by the Coordinator. Provides guidance, collegial sharing of information and/or demonstration of work methods and processes to service providers such as through developing and providing education regarding focus groups or stakeholder engagement as appropriate and requested.
- Participates in the evaluation of work-related systems, tools, supplies and equipment in the provision of care/treatment by means such as monitoring treatment and psychosocial program activities and performance, in partnership with MHC primary contacts, through activities such as regular contract performance reviews site visits, service provider program meetings, data monitoring, unscheduled visits, and participating with clients, families and community supports to ensure alignment with standards of service contracts. Follows up per contract requirements, and escalates issues as appropriate to Coordinator/Manager. Advises Coordinator regarding contract compliance issues or other concerns. Participates in contract reviews by providing relevant information and appropriate materials/reports to the Coordinator.
- Participates in the collection and maintenance of data such as service provider/facility reports, referral waitlists, bed utilization, workload statistics, monthly reports, critical incident reports, Serious Incident reports, inspection reports and complaints, by methods such as recording information into approved formats, collating data, analysing facility-specific trends, accounting for variances, preparing reports as required. Ensures results for indicators such as length of stay and bed utilization are complete and clinically sound. Generates summary reports for Coordinator as required.
- Contributes to the development of policies, standards, procedures, protocols, and evaluation processes by recommending changes and providing feedback to the Coordinator or Manager.
- Develops and implemen