Supervisor, Box Office and Finance

**Supervisor, Box Office and Finance**

**Competition Number**

2024-393

**Job Code**

1507

**Posting Date**

September 10, 2024

**Closing Date**

September 20, 2024- (at 6:00pm)**Job Status**

Permanent Full-Time

The **City of Kitchener** is a vibrant and dynamic city of approximately 270,000, in the heart of southwestern Ontario. As the largest municipality in Waterloo Region, Kitchener continues to be poised for development and growth, enhancing its reputation as a leader in city-building and innovation, with nationally recognized strategies to build its neighbourhoods, its digital infrastructure and its diverse economy.The **City of Kitchener** is WHERE you want to work Learn more about the top reasons to join us:
**Why work at the City of Kitchener**

Position Overview:
- Oversees the Box Office and financial functions for The Aud, including ticketing for special events and paid parking areas, management of ticket service agreements, leading and teaching staff, and responsible for all financial activities related to the business operation. Works with a wide variety of internal and external stakeholders to plan, implement, and continuously improve special events and the services delivered by The Aud.- Responsibilities:
- Directly supervises 1 full-time Financial Administrator and several part-time Box Office Attendants, with full responsibility for interviewing and selection, orientation and training, scheduling, payroll, guidance and direction, and performance management up to and including recommending termination.
- Establishes and maintains effective working relationships with promoters, tenants, user groups and clients.
- Determines ticket pricing and seating manifest for special events, while communicating requirements with internal and external stakeholders (e.g., The Centre In The Square).
- Ensures events are correctly built into the ticketing system and platform (i.e., KW Tickets).
- Communicates pertinent ticketing information with internal and external stakeholders.
- Coordinates and reconciles merchandise sales.
- Leads and develops suite lease and rental pricing.
- Troubleshoots software and hardware problems with ticketing system and parking technology, working with vendors outside of the Corporation.
- Implements systems and procedures for ticket security, cash handling, bank deposits, contract reconciliation, etc. to protect the Corporation’s interests.
- Responds to queries and resolves complaints from clients and stakeholders.
- Oversees Kitchener Rangers season as it relates to ticketing (season tickets, single games etc.). Leads ticketing and financial functions associated with the lease.
- Develops and implements standard operating procedures related to Box Office, finance, and customer service (e.g., Checking daily deposits, ticket refunds, internal controls, etc.).
- Reconciles and audits ticket revenues. Evaluates and implements changes to the audit trail of ticket revenues and cash reconciliation, as per industry and/or legislation changes.
- Reconciles accounts and leads financial settlements for all special events at The Aud.
- Reconciles Box Office and souvenir sales with promoters in conjunction with contracts and show settlements (e.g., Night-of event).
- Investigates financial errors, ensuring amounts are accurately reflected in the Corporation’s financial and budget system.
- Supports the Manager in the preparation and administration of the annual budget, including monthly variance and improvement strategies; prepares related recommendations.
- Assists with establishing the financial terms for event contacts/agreements.
- Analyzes data and provides estimates and financial projections for bids and other event opportunities.
- Maintains financial records and develops year-end financial reports to reconcile accounts and to support the development of new budgets.
- The primary Box Office contact on site for ticketed events - evenings and weekends.
- On a rotational basis, provides backup to the Manager of The Aud.
- Acts as duty manager for special events on a rotational basis - evenings and weekends.
- Time off will be approved at the discretion of the Corporation, being mindful of events.
- Performs other related duties as assigned.

**Requirements**:
- 3-year degree/diploma in a related field, such as business administration, finance, venue management, sports management, etc.
- 4-7 years of related experience.
- Experience managing Box Office and event ticket sales, including ticketing software, ticketing agreements, leading and teaching staff, etc.
- Knowledge and experience with financial procedures, financial reporting, budgeting, GAAPs, sales analysis, show settlements, event production/promotion, etc.
- Knowledge and experience with event and financial risk management related to revenue and expense-generating agreements, including administration and fulfilment.
- Strong organization and time management skills to deal with multiple events, while ensuring fina