E-commerce Operations Specialist

6 days ago

Markham, Canada Ventmere Ltd. Full time

**Overview**

**Responsibilities**

**Product Listings & Inventory Coordination**
- Build and maintain product listings with accurate descriptions, specifications, and visuals.
- Ensure product availability by working closely with supply chain and warehouse teams.
- Set up and update pricing, discounts, and promotional settings based on current business priorities.

**Order Flow & Fulfillment Accuracy**
- Monitor daily order activity, flag issues, and ensure smooth processing through all channels.
- Support multiple fulfillment models, including direct-to-customer shipping or third-party pickups.
- Troubleshoot fulfillment delays, routing errors, or product mismatches in a timely manner.

**Data Monitoring & Performance Reporting**
- Track key performance indicators like order volume, site traffic, conversion rates, and cart abandonment.
- Prepare reports with clear takeaways and recommend operational improvements.

**Customer Journey & Issue Resolution**
- Work with the customer service team to support order-related questions, returns, or complaints.
- Identify friction points in the online purchase flow and work to resolve them.
- Support improvements to checkout experience, product discoverability, and site navigation.

**Cross-Team Collaboration**
- Liaise with multiple departments (logistics, customer support, product, IT) to align online operations with business goals.
- Ensure that pricing models and fulfillment workflows are accurately reflected online.
- Share insights and updates across departments to support transparency and efficiency.

**Experience**
- 1-3 years of experience in e-commerce operations, retail, or related industry
- Experience with third-party marketplaces (e.g., Amazon, Walmart)
- Strong Excel or Google Sheets skills; comfortable analyzing data
- Understanding of inventory systems, order routing, and product data management
- Experience navigating multiple sales models (DTC, wholesale, pickup, etc.)
- Ability to prioritize and work independently in a fast-paced environment
- Strong written and verbal communication skills; Mandarin is an asset

Join us as we expand our online presence and deliver exceptional shopping experiences to our customers

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- On-site parking
- Store discount
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Markham, ON L3R 1A9: reliably commute or plan to relocate before starting work (required)

**Experience**:

- E-commerce: 1 year (preferred)

Work Location: In person

Expected start date: 2025-08-04

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