Current jobs related to Account Consultant - Calgary - Rogers Communications

  • Remote Accounting Tech Consultant

    2 days ago

    Calgary, Canada F.H. Black & Company Incorporated Full time

    A financial consulting firm is seeking an experienced Accounting Technical Consultant to join their remote team. The ideal candidate has 3-5 years of accounting experience, excellent communication skills, and is proficient in the MS Office Suite. Responsibilities include creating project documents, data analysis, and supporting internal teams in implementing...

  • Accounting/Technical Consultant

    2 days ago

    Calgary, Canada F.H. Black & Company Incorporated Full time

    OverviewWe need an Accounting Technical Consultant to join our REMOTE TEAMWe are looking for an experienced, motivated, and technically skilled Technical Consultant to join our team. In this role, you will be responsible for assisting internal teams and clients in the implementation of industry-leading tools and software. This role serves as technical...

  • Accounting/Technical Consultant

    4 weeks ago

    Calgary, Canada F.H. Black & Company Incorporated Full time

    Overview We need an Accounting Technical Consultant to join our REMOTE TEAM We are looking for an experienced, motivated, and technically skilled Technical Consultant to join our team. In this role, you will be responsible for assisting internal teams and clients in the implementation of industry-leading tools and software. This role serves as technical...

  • Solutions Consultant

    1 week ago

    Calgary, Canada DealerOne Full time

    **Western Canada’s Largest Dealer-Owned purchasing group is growing again!** We are looking for a Strategic Account Executive working with our Group Accounts in Alberta - Saskatchewan. A great opportunity to showcase your sales skills with an opportunity for career growth. This is an excellent opportunity for those looking to take the next step in their...

  • Senior MasterData Consultant

    4 weeks ago

    Calgary, Canada RECRUITMENT PARTNERS INC. Full time

    18 hours ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Master Data Supervisor ConsultantOur Calgary-based client is seeking an experienced This is a 12-month contract role. Manage the Master Data staff Process month-end Ensure updates to Business Associates in the Financial Accounting information system...

  • Consultant, ERP

    2 days ago

    Calgary, Canada MNP Full time

    Join to apply for the Consultant, ERP role at MNP. What do you think of when you hear the name MNP? Most likely tax and accounting, but as one of Canada’s largest consulting organisations, we’re so much more! We’re also serious about technology. Make an impact with MNP Digital as a Consultant ERP for our Digital Solution business area. This diverse...

  • Accounting Manager

    1 week ago

    Calgary, Canada KAD Consulting Services Full time

    Accounting Manager **Position Title**: Accounting Manager **Location**: 11420, 27th Street Calgary, Alberta **Company**: KAD Consulting Services **About KAD Consulting Services**: KAD Consulting Services is an Alberta-based accounting firm specializing in accounting and advisory solutions for Canadian businesses. Our services include the analysis and...

  • IT Management Consultant

    1 week ago

    Calgary, Canada ESW IT Business Advisors Full time

    **About ESW - IT Business Advisors** ESW-IT is an established IT Consulting Firm providing end-to-end IT services and solutions to small, mid-sized, and enterprise businesses. At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven...

  • Freelance Accountant

    2 days ago

    Calgary, Canada AIP Connect Full time

    AIP Connect is partnering with a large consulting firm as they proactively look to build talent into the future across the Canadian market.If you are a contractor and are keen to be on their radar, please apply. Do know this is not an immediate opening.Responsibilities of the Accountant may include, but are not limited to:Providing financial information to...

  • Director of Consulting Services

    1 week ago

    Calgary, Alberta, Canada Rhodium Digital Ltd. Full time

    Director of Consulting ServicesLocation: Remote across Canada or the United StatesCompany: Rhodium DigitalJob SummaryRhodium Digital is hiring a Director of Consulting Services to lead the operational heartbeat of a fast-growing technology and management consulting firm. This role sits at the center of our delivery organization, guiding complex client work,...

Account Consultant

2 weeks ago

Calgary, Canada Rogers Communications Full time

At Rogers, we put our customers first in everything we do We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we support them through their journey. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference -we’re passionate about people and ready to provide the ultimate customer experience to our customers. At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:

Rogers Business is currently looking for an expert to join the Large Business Support team. This position will report directly to a Manager of Business Customer Service. The **Account Consultant**is the point of contact for managing non-technical, post installation requests for Large Business customers. The product sets supported include Cable, Business Internet, Business Phone, Advantage products and Business Fibre Internet. They are accountable for providing personalized, professional, and proactive customer communication while completing day two change requests and cancellations.

**What you'll be doing**

  • Answer phone calls from Large Business Customers resolving non-technical requests.
  • Liaise with our Large Business Customers and internal teams to ensure all information required to address their request is captured.
  • Create and manage Salesforce Case records for customer requests. Route triaged customer requests appropriately for action (if required).
  • Address all Large Business Customer MACD (Move, Add, Change, Disconnect) requests to completion.
  • Coordinate with internal resources as required to successfully complete the customer’s request.
  • Provide personalized, professional and proactive customer communication throughout the lifecycle of the case.
  • Accurately maintain data integrity.
  • Adhere to authentication guidelines for data security.
  • Assist in the resolution of escalated situations.
  • Continually develop knowledge and understanding of Rogers Business’ products and processes.

**What you will bring**

  • 2-3 years of experience supporting or delivering data and voice services for Rogers Business Customers.
  • Minimum two years of Call Centre Experience
  • Strong knowledge of telecommunication industry products and services for Rogers Business Customers.
  • Demonstrated ability to work in a fast-paced environment.
  • The ability to work effectively in a team environment and collaborate with other departments.
  • Strong organizational skills, including the ability to plan, coordinate and monitor a significant number of functions simultaneously.
  • Extremely professional with excellent interpersonal, relationship, and communications skills. Strong problem solving and decision-making skills
  • Excellent team player with the ability to grow relationships with internal and external customers
  • Actively participate in meetings, conduct and lead discussions and customer-facing presentations
  • Knowledge of telecommunications industry best practices, project management principles and modern business technologies are an asset
  • Strong written and verbal communication skills
  • Identify process gaps and drive process improvements
  • Subject matter expert for all Large Business product and service offerings (coax, satellite, hospitality and fibre)

Schedule: Full time

Shift: Day

Length of Contract: Not Applicable (Regular Position)

Work Location: 3636 23 St NE (7804), Calgary, AB

Travel Requirements: None

Posting Category/Function: Call Centre Operations & Operations Support

Requisition ID: 319614

Posting Notes: Rogers Business