IT Management Consultant

**About ESW - IT Business Advisors**

ESW-IT is an established IT Consulting Firm providing end-to-end IT services and solutions to small, mid-sized, and enterprise businesses. At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies with the right infrastructure and tools — we can decrease costs and complexity and increase IT innovation. ESW-IT proudly promotes its Core Values of Courageous Spirit, Servant Heart, and Fun Attitude

**Our Core Values**

To create our core values, ESW invited Co-Workers to outline values important to them personally. This feedback was then finalized into ESW Corporate Values.
- Courageous Spirit - Intentionally moving forward while persevering in a positive manner.
- Servant Heart - Willingness to put others ahead of ourselves while fostering fellowship with co-workers, clients, vendors and community.
- Fun Attitude - Approaching our lives in a way which encourages excitement, passion and enjoyment.

**Position Highlights**
- IT Management Consultant.
- Location: Calgary AB or Victoria BC

**Commitment and Term**
- full-time, permanent
- hours: Monday-Friday 8 am - 5 pm, with some after-hours work required as needed

**Primary Focus**
- We seek an IT Management Consultant to lead projects, provide technology advice, and deliver enterprise solutions to small to mid-sized businesses (SMB) and enterprise clients, with a focus on client care, timelines, and deliverables.
- You will liaise with business leaders, users, and colleagues to provide advisory services, management consulting, and project management. This involves in-depth consulting, analysis, service delivery, and management for ESW-IT clients.
- This opportunity requires a result oriented, career professional, who thrives on building relationships and accepting new challenges within a fast-paced environment.
- Work with (and occasionally act as) sales and account managers for clients
- Provide leadership, mentorship, resource coordination and direction for the service delivery teams supporting our clients.

**Skills and Experience**
- 4+ years of successful experience in an IT Project Manager, IT Management Consultant, Business Relationship Manager and/or Delivery Manager role is a requirement
- Leadership or management training and/or experience
- Min. 2+ years’ experience in an IT Manager or Management role
- Post-secondary education in a computer related discipline such as Information Technology or Management Information Technology would be an asset
- Experience with Cloud Technologies is an asset
- Project Management (PMP) training, certification or working towards certification
- Business Analysis training, or certification
- Business Relationship Management training, or certification
- Experience working with companies/industries across both urban and rural areas
- Alternatively, an appropriate combination of education and experience may be considered
- Experience Managing and Supporting clients that have been impacted by a Major Incident

**Skills Required**:

- Remain calm and work efficiently in stressful circumstances
- Ability to work flexible hours in a team environment with changing priorities
- Able to work well as part of a team and in a leadership role.
- Excellent ability to manage clients and service delivery
- Communicating effectively with wide range of stakeholders with varied backgrounds and expertise
- Proactively build the client relationship with each, and every, onsite or remote client engagement
- Supporting the Account / IT Management Consulting team in proposing, developing, and delivering the “right” solution for the client
- Assist the ESW PMO with planning and/or implementation of small to complex projects
- Engage in all aspects of the ESW PMO Methodology from concept, statement of work creation, planning, execution, QA/QC, closure and transition to operations
- Manage a portfolio of projects either directly managing or by providing oversight ensuring all projects are either on time and on budget or appropriate change managements processes have been followed to account for any changes to original scope
- Experience delivering cloud projects in a Microsoft environment
- Coordinate resource planning activities for successful delivery of projects and client services
- Build and maintain an in-depth knowledge of ESW-IT services and offerings
- Act as an IT Manager for clients
- Perform IT budgeting for small to medium clients
- Act as a Service Delivery Manager for specific clients
- Lead, Manage and deliver IT Assessments following ESW best practices
- Working with client stakeholders to understand business challenges and develop requirements that are documented and traceable
- Analyze complex business problems and assess how IT solutions can be implemented to solve them
- Work with People leaders and client to coordinate vacation backfill for cl