Key Account Manager

**Job Summary**:

- This Key Account Manager (KAM) position will be responsible for maintaining and growing sales within an assigned Strategic Account Territory. By effectively partnering with an existing base of accounts, this sales professional will provide advanced business solutions to customers through innovative and strategic planning and superior customer service. The Key Account Manager will execute against defined objectives to drive business performance by leading business reviews of current customer base, identifying customers across segments, verticals, geographies that, through analytics best qualify for renewal, retention, upsell and cross-sell programs, and then execute programs targeting these customers.

**This position reports to the Channel manager, Business Solutions.**

**Responsibilities**:

- Use innovative selling techniques and established product knowledge, to grow business primarily within an existing base of accounts using the full suite of Selectcom Telecom products and services.
- Work collaboratively with Product Specialists and Marketing to develop and cross sell Selectcom Telecom products and services through both established and new customer contacts. A focus on closing new business by coordinating both internal and external stakeholders.
- Develops and negotiates contracts; integrating contract requirements with business operations to ensure customer and business expectations are met and exceeded
- Represent the company with a positive attitude and strong work ethic that will maintain a maximum retention rate and manage growth.
- Develop account and relationship management strategies, in order to gain insider status and to protect the account from competitors.
- Act as the single point of contact for accounts on the full suite of products and services provided by Selectcom Telecom
- Share your ideas by actively participating at regular sales meetings and fulfill all required administrative duties to support your role
- Own and troubleshoot customer problems and provide solutions by working with key internal contacts to maintain integrity of business.
- Track the progress of existing programs and propose course correcting measures as required to execute against business objectives
- Execute on all opportunities for business improvement and work with program development team to execute additional programs as required to meet targets

**Valued skills**:

- Excellent presentation and communication skills
- Strong strategic planning skills
- Superior customer service skills
- An innovative thinker in meeting customer requirements
- Ability to adapt to a fast-paced, changing work environment

**Required Education, Skills and Qualifications**:

- Minimum 3+ years’ experience in telecom industry, preferably managing corporate accounts.
- University Degree in Business Administration or a related field preferred
- Proven track record of meeting and exceeding assigned quotas.
- Solid understanding of voice, data, hosting and telecom products and services.
- Computer proficient in Salesforce CRM, Microsoft Word, Excel, & PowerPoint.

**Organization**:
**This is a permanent, full-time position to be filled in our Montreal offices. We offer a group insurance plan, and other social benefits. Compensation will be based on experience & realisations.**

**Experience**:

- Sales: 5 years (preferred)
- Telecom Industry: 3 years (preferred)

**Location**:

- Montréal, QC

**Language**:

- French (required)
- English (Required

**Salary**: $60,000.00-$90,000.00 per year

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

Work Location: One location