IT Support Specialist

**IT Support Specialist**

Full-time | Montreal, Canada

Are you ready to accelerate your career with a best-in-class MSP that values innovation, dedication, and growth? Our employees at Vickohm are the key to our success and share our passion for teamwork, customer service, and operational excellence. If you want to join an industry-leading company that focuses on your professional growth and development, we’d love to hear from you

We are recruiting a motivated IT Support Specialist with excellent customer service skills and the ability to communicate well in English and French.

**What you’ll do**:

- Provide first-level remote, on-site and phone support
- Diagnose and solve problems reported by users
- Maintain documentation and inventory of IT equipment and software
- Monitor RMM alerts and respond accordingly
- Respond to clients promptly by providing personalized and quality service
- Participate in the different stages of various IT implementation projects

**What we’re looking for**:

- DEC, Technical College in the computer field or equivalent
- 2+ years of experience in IT service desk analyst role or user support functions
- Strong knowledge of Network Environments (DHCP, DNS, TCP/IP, AD, TS)
- Strong knowledge of desktop productivity, Microsoft O365 and related products
- Strong knowledge of Microsoft OS (Windows client and Server)
- Knowledge of security, Firewalls, VPN,
- Experience in WAN and LAN connectivity, routers and switches
- Owns a car and possesses a valid driver’s license

**This job is for you if**:

- You can manage stress and pressure inherent to IT support
- You are willing to learn/expand knowledge continually
- You can identify, analyze and resolve complex problems
- You can work independently and as a team member
- You have good written and verbal communication skills in both English and French
- You can travel to customers’ sites in the greater Montreal area

**Why work for Vickohm?**

At Vickohm, we strive to offer our employees the most enjoyable work experience in our bright and spacious offices. We provide a comfortable workspace and a fun, upbeat atmosphere. For added convenience, our location is near public transit (bus/metro), big box stores, a shopping mall, and a wide range of restaurants.

**Who we are and how we make a difference**:
Vickohm Inc. is a rapidly growing managed service provider (MSP) and IT consulting firm in Montreal, Canada. For over 20 years, we have been delivering world-class IT services to our corporate customers.

We strive to make a difference and give back to the community. Our inclusive values do not discriminate based on race, sex, colour, religion, age, national origin, marital status, disability, sexual orientation, gender, or identity.

**Employee Benefits**:

- Telemedicine App & Benefits Package, which includes Dental, Health Care, Vision, Short/Long Term Disability, Accidental Death and Dismemberment, Life Insurance, and Travel coverage
- Day off within the week of your Birthday
- Weekly breakfast, Monthly pizza lunches for staff and team-building activities
- Coffee, tea and other treats always available in our fully stocked kitchen

All applicants must be legally entitled to work in Canada and provide a recent copy of their resume.
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**SPÉCIALISTE DU SOUTIEN INFORMATIQUE**

Temps plein | Montréal, Canada

Êtes-vous prêt à accélérer votre carrière au sein d'un fournisseur de services gérés qui valorise l'innovation, le dévouement et la croissance ? Nos employés chez Vickohm sont la clé de notre succès et partagent notre passion pour le travail d'équipe, le service à la clientèle et l'excellence opérationnelle. Si vous souhaitez rejoindre un chef de file du secteur qui met l'accent sur votre croissance et votre développement professionnels, nous aimerions vous renconter

Nous recrutons un spécialiste du soutien informatique motivé, doté d'excellentes compétences en matière de service à la clientèle et capable de bien communiquer en anglais et en français.

**Ce que vous ferez**:

- Fournir une assistance de premier niveau à distance, sur site et par téléphone.
- Diagnostiquer et résoudre les problèmes signalés par les utilisateurs
- Maintenir la documentation et l'inventaire des équipements et des logiciels informatiques.
- Surveiller les alertes RMM et réagir en conséquence
- Répondre rapidement aux clients en fournissant un service personnalisé et de qualité
- Participer aux différentes étapes de divers projets de mise en œuvre des TI

**Ce que nous recherchons**:

- DEC, Collège technique dans le domaine de l'informatique ou l'équivalent.
- 2+ ans d'expérience dans un rôle d'analyste de service informatique ou dans des fonctions de soutien aux utilisateurs
- Solide connaissance des environnements réseau (DHCP, DNS, TCP/IP, AD, TS...)
- Forte connaissance de la productivité des postes de travail, de Microsoft O365 et des produits connexe