Is Specialist Application Support
1 week ago
**IS Specialist Application Support**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
**Your responsibilities**:
- Build network of IT and Business contacts to facilitate timely case resolutions.
- Utilize all available tools and support processes to effectively troubleshoot, diagnose, respond to, and escalate support requests.
- Collaborate with the empower Support Team and partner with IT peers, functional business teams and customers
- Contribute to the Service Desk Knowledge Base repository.
**Your background**:
- Proven analytical, problem resolution and critical thinking skills with the ability to assess complex issues with limited information
- Strong customer service orientation with a passion for helping others.
- Experience working in multilevel (L1/L2) or complex operations support with responsibilities for driving issues to closure.
- Fluent in French, preferably Canadian French, both written and verbal.
- Excellent English language skills.
- Excellent verbal and written communication skills with the ability to clearly articulate complex information to IT/Application peers, business teams and customers.
- Ability to effectively manage multiple tasks simultaneously with an exceptional focus on quality.
- Committed, dependable and flexible team player.
- Self-directed, motivated and able to work independently.
- Strong sense of ownership, urgency and drive.
- Ability to meet objectives by engaging across multiple global, remote teams.
- Must be able to support North American business hours.
**Benefits**:
- Retirement plan
- Accident insurance
- Healthcare plan
- Wellbeing program
**More about us**:
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