Technical Writer

**Job description**

**What you will do in this role**:

- Learn new software features as they are released and experience the product from a user's perspective. Often that includes installing the software, and getting first-hand knowledge of how a feature works.
- Translate complex product requirements documents, technical design and implementation specifications into simple and easily understandable documentation that is consistent with the target audience.
- Communicate with product owners and engineers, ask them detailed questions that customers would ask, and boil down complex topics into procedures that are easy to follow.
- Understand why the features were added and what business challenges the new functionality addresses.
- Create user guides, online help, process documentation, functional specs and in-product support as needed.
- Write content using RestructuredText and the static website generator, Jekyll. Utilize Git for source control and version/revision management.
- Ensure documentation is properly maintained, categorized and meets regulatory requirements.

**What you will bring to this role**:

- University degree in Communications, Computer Science or related field
- 3-5 years of experience as a Technical Writer
- Excellent knowledge of Linux
- Working knowledge of using the terminal (bash) and computer networking (TCP/IP, HTTP, web servers)
- Experience with Containers/Virtualization (Docker, VirtualBox, Vagrant)
- Strong English communications skills - written/verbal
- A background in documentation writing is preferable
- Ability to work under pressure and to easily flow with changes to priorities and projects
- Ability to work independently and as part of a team in a high-performance organization

**Bonus**:

- Experience with writing user-facing technical documentation

**We practice Documentation-as-Code, meaning that we**:

- Store docs as source files in Git version control.
- Use merge requests to collaborate on files and integrate new content into the final version.
- Enable CI/CD pipelines to test, lint, and publish the files to our online, production website automatically.
- Write content using modern text editors, such as Visual Studio Code.
- Write using the markup languages Markdown and RestructuredText (we do not use Microsoft Word or other word processing software when creating the final version of documentation).
- Leverage open-source tools to build our workspaces, including VirtualBox, Vagrant, and Linux.
- Use GitLab and kanban boards to track our day-to-day assigned tasks.

**What do people like about the role?**
- The ability to roll up your sleeves and work with tech: load balancing, Linux, cloud platforms, web servers, and a variety of other open-source and commercial software.
- The chance to teach others by breaking down complex, technical topics into clear writing that gives the reader an Aha Moment.

**About The Team**

**The Position**

Our team is remote and team members work from the United States, Canada, France, United Kingdom, Spain, Croatia, and Bosnia.

**Great Benefits**

Wherever you are located, we put our employees and their families first by offering top of the line health and wellness coverage.

**Growth**

Being on the cutting edge of technology, employees have great opportunities to up-skill and learn a vast array of technologies. Our goal is to promote your professional development and help you progress along one of our multiple career paths.

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- Paid time off

Schedule:

- Monday to Friday

Application Question(s):

- How would you describe your woking knowledge of Linux?

Work Location: Remote