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Senior Technical Writer

3 weeks ago

Remote CANADA Canada Intelerad Full time
Company Description

At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad's modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

Job Description

Role Overview

The Senior Technical Writer is responsible for designing, developing, and maintaining comprehensive documentation for healthcare technology products, ensuring content accuracy, clarity, and alignment with departmental and corporate objectives. This role drives the planning, technical validation, and publication of user-facing and internal documentation across multiple formats, including online help systems, knowledge base articles, user guides, release notes, and training materials. The Senior Technical Writer collaborates closely with R&D, product owners, and subject matter experts to deliver technically precise, user-focused content that supports both internal teams and client success.

Key Responsibilities

  • Drive end-to-end documentation lifecycle: Plan, develop, validate, and publish assigned projects including online help systems, knowledge base articles, user guides, release notes, training guides, video scripts, and installation guides, ensuring on-time delivery synchronized with software development cycles and product milestones.
  • Develop and maintain customer-facing knowledge content: Design and continuously improve knowledge base articles on the corporate service portal, identifying content gaps and user needs to create effective, engaging educational materials for both internal and external audiences.
  • Collaborate cross-functionally for technical accuracy: Work closely with technical writers (local and global), R&D teams, product owners, and subject matter experts across functional areas to ensure documentation is technically accurate, concise, and aligned with established guidelines and style standards.
  • Ensure documentation quality and consistency: Maintain adherence to established style guidelines, improve documentation processes where needed, and serve as a subject matter expert by developing comprehensive knowledge of company products and their role within PACS systems.
  • Manage project scope and timelines: Define scope of assigned work, estimate project tasks, update schedules, and deliver documentation on time in alignment with product development cycles and organizational milestones.
Qualifications

Qualifications & Experience

  • Bachelor's degree in Engineering, Technical Communication, or equivalent
  • 6+ years of technical writing experience in IT product development environments
  • Demonstrated expertise with industry-standard documentation tools: MadCap Flare, Adobe Acrobat, Microsoft Word, HTML/CSS
  • Proficiency with collaboration and version control tools: JIRA, Confluence, GitHub or MadCap Central
  • Bilingual proficiency in English and French to support documentation needs for diverse user populations
  • Strong competency in structured authoring, conditional text, single sourcing, image capture and editing, and software defect tracking
  • Exceptional written and verbal communication skills with ability to translate complex technical concepts into clear, user-focused content
  • Proven ability to drive projects independently while collaborating effectively with subject matter experts across diverse functional areas
  • Ability to manage full project lifecycle from planning through publication

Preferred Qualifications & Special Requirements

  • Understanding of ITIL, Agile methodologies, and DevOps practices
  • Experience with PACS systems and radiology industry workflows
  • Experience developing case studies, capability documents, or white papers
  • Familiarity with healthcare technology domain and regulatory requirements
  • Video production and script writing experience

Travel Requirements

  • Up to 5% travel within North America may be required for team collaboration, training sessions, or product launches

This job description is not a comprehensive list of tasks or requirements, and Intelerad reserves the right to change it at any time.

Additional Information

All your information will be kept confidential according to EEO guidelines.

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

#LI-REMOTE

Intelerad uses SmartRecruiters' platform, which includes optional AI-assisted features (such as Winston Match, Screen, and Companion) to help our Talent Acquisition team streamline and enhance parts of the recruitment process. These tools are designed to support, not replace, human judgment and decision-making. All hiring decisions are ultimately made by our recruiters and hiring leaders.

To learn more about how SmartRecruiters uses AI within its system and how it complies with applicable regulations, please review SmartRecruiters' AI Addendum.

Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act ("ADA")as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines "disability" as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment