Assistant Manager, Programming

**(**Internal/External)

**POSTING NUMBER: 2025-068**

**POSITION: Assistant Manager, Programming -**_**4 opportunities.**_

**Available rotations**:

- 23:00 pm to 07:00 am from Thursday - Monday
- 23:00 pm to 07:00 am from Tuesday - Saturday
- 10:00 am to 18:00 pm from Tuesday - Saturday
- 10:00 am to 18:00 pm from Friday - Tuesday

**STARTING SALARY**:$61,145.45 to $74,513**

Non-Union, Group Benefits & RRSPs

**SUMMARY**

The Assistant Manager (AM) provides on-the-floor support and supervision to the staffing team in delivering services to our shelter and drop-in guests and supportive housing residents. Through a rotational approach, the AM works throughout the entire SGH continuum of care and supports the training, supervision and performance management of frontline employees across programs. As the first point of contact for staff, the AM oversees day-to-day operations, including emergency scheduling, ensuring compliance with health, safety and service protocols, and responding to emergent issues with calm and efficiency.

**RESPONSIBILITIES**
- Supervise frontline staff, including setting expectations, monitoring and communicating about performance, providing coaching and mentorship, and supporting professional development
- Empower/foster improvement in staff members’ skill sets in areas such as guest engagement, staff communication, knowledge of resources, relationships with partnering agencies, history of the organization, and understanding of the role of management
- Take initiative in identifying operational challenges and bringing forward creative, sustainable solutions that improve service delivery and client outcomes
- Provide support to other programs on an as-needed basis and provide on-call support as required
- Assist with the development and promote the implementation of policies and procedures
- Complete day-to-day scheduling, as required
- Support guests/residents in the program
- Maintain relationships with partnering agencies and attend/participate in inter-agency meetings
- Ensure that staff members are in compliance with the Occupational Health and Safety Act.

**QUALIFICATIONS**
- Post-secondary education in Social Sciences or an equivalent combination of education and experience.
- Experience working with individuals with mental illness, substance use disorders and a culturally diverse population.
- Demonstrated ability to work using a health promotion approach and harm reduction philosophies.
- Excellent interpersonal and communication skills (written and oral).
- Ability to have difficult and candid conversations.
- Ability to develop collaborative relationships and engage and motivate a diverse team of staff and volunteers.
- Superior problem solving and crisis intervention skills.
- Superior integrity, values and ethics.
- Excellent time management, prioritization and resiliency skills.
- Previous supervisory experience and food handling experience are preferred.
- Bilingualism is an asset.
- Must be legally entitled to work in Canada
- Must by at least 18 years of age
- Able to lift up to 25kg.
- Able to read text and communicate orally in English. Ability to communicate in other languages is considered an asset.

**WORKING CONDITIONS**

The regular working schedule is 8 hours based on the rotations outlined above which may change due to operational need. There is an expectation of flexibility in scheduling work around program needs and to provide coverage for management gaps, that may occur from time to time. This could also include meeting with employees who are on shift or attending work events. There is an expectation that the staff will manage their time accordingly and utilize flexible working hours where needed to make up for the times where exceptional hours may apply.

Shepherds of Good Hope is committed to being responsive to the diverse needs of our service users, residents, employees and volunteers, including those with disabilities. Please inform if you require accommodation through the hiring process and we will work with you to meet your needs.

We thank all applicants for their interest in Shepherds of Good Hope, however only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

Pay: $61,145.45-$74,513.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Work Location: In person