Program Manager

Program Manager - Centre 454
Mission Statement
Belong Ottawa, a Community Ministry of the Anglican Diocese of Ottawa, offers support to homeless and vulnerably housed people to ensure health and well-being, nourishment, and social connection. Our programs promote equity and address barriers such as housing, food and income insecurity. Everyone who comes to our agencies will be given the opportunity to have their individual needs addressed through a variety of services unique to each program and space. Our mission is to provide safe spaces that connect people and create a community in which we foster dignity, wellness, and hope for all.
Job Summary
The Program Manager reports to the Director of Operations and is responsible for ensuring high quality service delivery. The Program Manager supervises the program support workers and provides strategic oversight to all aspects of daily operations. The Program Manager will work with the Director of Operations to help build relationships with community partners to enhance supports available to the people we serve.
The Program Manager will oversee the professional development of program support staff and ensure the program aligns with the strategic plan. They will cultivate relationships with internal business partners of the Anglican Diocese of Ottawa, with external stakeholders and attend meetings in the community to represent the Belong Ottawa as required. They will implement organizational initiatives, training and development plans and oversee resources for staff and program success, and participate in financial activities including budgeting, forecasting, and financial and other data collection and reporting including identifying funding opportunities, proposal writing and funding reporting.
Values
We work hard to live and be known for our values. All those who are part of Anglican Diocese expect to experience:

- Respect - We treat those we serve and one another with dignity, consideration and respect.
- Acceptance - We accept all those in need and appreciate the wisdom and diversity they bring.
- Openness - We aspire to offer an open, inclusive and empowering community experience for those who come to our door, where each person feels accepted, safe, and respected and all are received, without exception, in a non-judgmental spirit.
- Inclusivity - We welcome all and strive to ensure that everyone develops a sense of belonging, knowing that they are valued.
- Collaboration - We are committed to working collaboratively, welcoming new relationships and partnerships that increase our reach and our impact, respecting other’s diverse expertise and experience.
- Empathy - We seek to act out of a deep understanding and appreciation of our participants’ experience and daily realities.
- Reciprocity - We honour and value the ability of each other to contribute to St Luke’s Table, The Well and Centre 454 in varying ways.
- Passion for social justice - We stand in solidarity with those we serve, advocating their rights and seeking social justice and equality.

**Responsibilities**:
Program Delivery
- Collaborates to develop strategies to improve the overall quality of programs and services and overseas the execution of this strategy.
- Manages, leads and works alongside the Social Support Workers to ensure service delivery is aligned with organizational values, harm reduction principles and the strategic plan.
- Oversees the daily operations of the program and ensure overall quality of service delivery and excellence in workplace practices.
- Cultivates and maintains positive relationships with internal and external stakeholders and community partners.
- Acts as an ambassador of the Day Programs and represents the organization positively within the community.
- Ensures the program stays within budget, tracks, and reports expenses and collects and reports on all identified service delivery indicators.
- Assists in the development of annual work plans for all program employees and Centre 454.
- Tracks program service delivery data including critical incidents in accordance with Belong Ottawa databases, methods and systems.
- Ensure that all program activity data is captured in HIFIS.
- Organizes and chairs team meetings.
- Works in collaboration with other Program Managers and Director Operations to schedule program support workers
- Assumes rotating on call responsibilities, and supports Centre 454 during all hours of operation, while supporting St. Luke’s Table and The Well during absences of respective Program Manager.

Personnel Management
- Supports the recruitment and selection of new Social Support Workers and other frontline workers as required.
- Assesses the current and future need for staff and volunteers within the program and advises the Director in order to meet ongoing staffing needs.
- Seeks out and implements training and development opportunities for staff based upon organizational and program needs.
- Holds regular supervision meetings and conducts perf